---
title: "Set up chat channels"
slug: "set-up-chat-channels"
updated: 2026-07-22T15:15:04Z
published: 2026-07-23T10:07:46Z
canonical: "help.8x8.com/set-up-chat-channels"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up chat channels

**8x8 Contact Center** chat channels serve to direct chat requests from customers to contact center agents via chat queues. **8x8 Contact Center** provides options to embed links to chat channels on your website. Customers can initiate a live chat session with the agents by clicking the link.

## Features

- Facilitate communication of chat interactions in and out of a **8x8 Contact Center** tenant.
- Process incoming chat requests using the chat channels and direct chat requests from customers to contact center agents.
- Interact directly with the appropriate queues via skill-based routing rules.
- Ability to embed links to chat channels on your website or on the Support Center.
- Create, edit, and delete chat channels.

Setting up a chat channel in **8x8 Configuration Manager** involves:

1. [Configuring chat channel properties](/documentation/docs/content-configure-chat-channel-properties)
2. [Configuring embedded chat design](/documentation/docs/chatdesignoverview1-configure-embedded-chat-design)
3. [Creating a chat script](/documentation/docs/content-create-a-chat-script)
4. [Assigning a script to the chat channel](/documentation/docs/content-assign-scripts-to-channels)