---
title: "Set up click-to-dial for adminstrators: 8x8 Contact Center for Zoho"
slug: "set-up-click-to-dial-for-adminstrators-8x8-contact-center-for-zoho"
updated: 2026-07-23T10:06:46Z
published: 2026-07-23T10:06:46Z
canonical: "help.8x8.com/set-up-click-to-dial-for-adminstrators-8x8-contact-center-for-zoho"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up click-to-dial for adminstrators: 8x8 Contact Center for Zoho

> [!NOTE]
> Note:
> 
> These instructions describe how an administrator can set up **click-to-dial** for a Contact. You can set up **click-to-dial** for other supported CRM objects such as Lead, Account, or Vendor.

To set up **click-to-dial** in **Zoho**:

1. Log in to your **Zoho** account.
2. From the **Home** page, select the **Setup** icon.
3. On the **Setup** screen, click **Modules and Fields** under **Customization**
4. On the **Modules** screen, click **Contacts** (or **Lead** , **Account**, or **Vendor**) under **DISPLAYED IN TABS AS**.
5. On the **Contacts** screen. click **Links and Buttons**.
6. On the **Contacts** screen, click **+ New Button**.
7. On the **Create Your Button** screen, enter the name of the button in the **What would you like to name the button?** field.
8. Enter a description of the button in the **Description** field.
9. In the **Where would you like to place the button?** drop-down list, select **View Page**.
10. In the **What action would you like the button to perform?** drop-down list, select **Invoke a URL**.
11. In the **Construct Your URL** field, enter: <https://cloud8.8x8.com/mapanelweb/public/launcher/click2dial.html?phone=${Contacts.Phone}&contextId=${Contacts.Contact Id};>. This URL is object specific.

> [!NOTE]
> Note:
> 
> By default, the phone field for **click-to-dial** is configured for the Contact object. However each URL is object specific as listed below:
> 
> - For a mobile field, configure the URL as: <URL:https://cloud8.8x8.com/mapanelweb/public/launcher/click2dial.html?phone=${Contacts.Mobile}&contextId=${Contacts.Contact Id};>
> - For the Lead object, configure the URL as: <https://cloud8.8x8.com/mapanelweb/public/launcher/click2dial.html?phone=${Leads.Phone}&contextId=${Leads.Lead Id};>
> - For the Account object, configure the URL as: <https://cloud8.8x8.com/mapanelweb/public/launcher/click2dial.html?phone=${Accounts.Phone}&contextId=${Accounts.Account Id};>
> - For the Vendor object, configure the URL as: <https://cloud8.8x8.com/mapanelweb/public/launcher/click2dial.html?phone=${Vendors.Phone}&contextId=${Vendors.Vendor Id};>
12. Click **Save**. The **Contacts** screen displays which lists the new **click-to-dial** button.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/setting-up-click2dial(2).gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A04%3A39Z&se=2026-11-04T00%3A04%3A39Z&sr=c&sp=r&sig=xEA668TQjDGHM2zBjhpKwVfjvY79j8bGgAMk5WunmKM%3D)