---
title: "Set up Emergency Address"
slug: "set-up-emergency-address"
updated: 2026-07-23T10:07:13Z
published: 2026-07-23T10:07:13Z
canonical: "help.8x8.com/set-up-emergency-address"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up Emergency Address

Emergency address is a location address for 911 emergency service. Enter the address that will be transmitted to emergency services when an emergency call is initiated from the desk phone. The address for each user must be accurate and verified. This address is used whenever someone makes an emergency call from this particular phone number or extension. By default the system uses the site's address as the emergency address, but you can choose a different emergency address for each user.

**To set up the emergency address:**

1. Go to **Home > Users**.
2. While creating or editing an existing user profile, scroll down to see **Emergency address**.
3. Under **Emergency address**, you can choose to use as emergency address the is the sane as the user's site address or enter a new emergency address.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/address-user.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A46Z&se=2026-11-03T22%3A51%3A46Z&sr=c&sp=r&sig=XOjQiA1tBKYqxBvk32xtss3i3lteCGeyEiFEDna81cs%3D)

- **A.** **If you use the user's site address as emergency address:**

> [!NOTE]
> Note:
> 
> - While creating a user, if you set the emergency address as a user's Site address, which cannot be validated, a warning message displays, and you cannot save the user. First, you must go to the Sites page and re-enter a valid address for the site whose address you want to use as the user's emergency address. After that, you can use that site address as the user's emergency address. - While editing a user and the user is saved with an invalid address, a warning displays, and you can continue saving the user.

**B. If the user is not physically located in the country of their primary phone number:**

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/address-user-list.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A46Z&se=2026-11-03T22%3A51%3A46Z&sr=c&sp=r&sig=XOjQiA1tBKYqxBvk32xtss3i3lteCGeyEiFEDna81cs%3D)
  - Select the **Use the Site address** checkbox and use the site address as an emergency address.
  - Clear the **Use the Site address** checkbox.

> [!NOTE]
> Note:
> 
> You can enter the address in the **Select...** box to narrow the searching.
  - Optionally: If the emergency address and the user's primary phone number are not located in the same country, that number cannot be validated. Choose another address or override it.
- **C. If you enter manually a new address as emergency address**:
  - Click **Add address manually**.
  - In the **Add new address** window, select the country where the site is located.
  - Search for the address you want to add in the list below, and click **Validate**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/address-site-new-validate.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A46Z&se=2026-11-03T22%3A51%3A46Z&sr=c&sp=r&sig=XOjQiA1tBKYqxBvk32xtss3i3lteCGeyEiFEDna81cs%3D)
  - If you don't find the address in the list, select **Enter address manuall**y toggle On and enter the site address manually.
  - Click **Validate**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/address-site-manually-validate.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A46Z&se=2026-11-03T22%3A51%3A46Z&sr=c&sp=r&sig=XOjQiA1tBKYqxBvk32xtss3i3lteCGeyEiFEDna81cs%3D)
  - If the new address is not recognized as being valid, you can choose the option that fits you better:

Once the address is confirmed as validate and eligible for the Emergency Services, click **Save**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/address-site-manually-save.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A46Z&se=2026-11-03T22%3A51%3A46Z&sr=c&sp=r&sig=XOjQiA1tBKYqxBvk32xtss3i3lteCGeyEiFEDna81cs%3D)
    - Click **Use existing**.
    - Click **Use the address as entered**.

> [!NOTE]
> Notes:
> 
> - In the US only, a third-party entity (Emergency Validation provider) checks the address from the emergency registration perspective. - You can override an existing address, but it might not be registered for Emergency Services if it’s not validated.