---
title: "Set up emergency addresses for sites"
slug: "set-up-emergency-addresses-for-sites"
updated: 2026-07-23T10:07:00Z
published: 2026-07-23T10:07:00Z
canonical: "help.8x8.com/set-up-emergency-addresses-for-sites"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up emergency addresses for sites

When creating or editing a site, you have to configure an address emergency, which will be displayed to an emergency service operator when an emergency call is made by this user.

Add a site emergency address

> [!WARNING]
> Important!
> 
> Emergency address and the user’s primary phone number must be located in the same country. Otherwise, you cannot use that address as an emergency address.

**To add a site emergency address:**

1. In the 8x8 Admin Console **Home** page, under **Phone System**, click **Sites**.
2. While creating or editing an existing site, when configuring the site address, under **Details**, you can choose to [use an existing address](/documentation/docs/set-up-emergency-addresses-for-sites#address_site_existing) or to [enter a new address](/documentation/docs/set-up-emergency-addresses-for-sites#address_site_new):

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/address-site.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A52Z&se=2026-11-03T22%3A52%3A52Z&sr=c&sp=r&sig=jpNzA85G5fKr0x3KMmTfLy7vbPUQCaYaCMaE%2FHA9XUA%3D)

**A. If you select an existing address from the list**

> [!NOTE]
> Note:
> 
> You can enter the address in the **Select...** box to narrow the searching.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/address-site-select.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A52Z&se=2026-11-03T22%3A52%3A52Z&sr=c&sp=r&sig=jpNzA85G5fKr0x3KMmTfLy7vbPUQCaYaCMaE%2FHA9XUA%3D)

**B. If you add a new address**:

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/address-site-new-validate.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A52Z&se=2026-11-03T22%3A52%3A52Z&sr=c&sp=r&sig=jpNzA85G5fKr0x3KMmTfLy7vbPUQCaYaCMaE%2FHA9XUA%3D)

> [!NOTE]
> Notes:
> 
> - In the US only, a third-party entity (Emergency Validation provider) checks the address from the emergency registration perspective. - You can override an existing address, but it might not be registered for Emergency Services if it’s not validated.
  - Select the site address you want to add from the list under **Address**.
  - Click **Add new address**.
  - In the **Add new address** window, select the country where the site is located.
  - Select the address you want to add from the list below, and click **Validate**.
  - If you don't find the address in the list, select **Enter address manually** toggle On and enter the site address manually.
  - Click **Validate**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/address-site-manually-validate.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A52Z&se=2026-11-03T22%3A52%3A52Z&sr=c&sp=r&sig=jpNzA85G5fKr0x3KMmTfLy7vbPUQCaYaCMaE%2FHA9XUA%3D)
  - If the new address is not recognized as being valid, you can choose an address that is closest to your current location or , you can use the address as entered.
  - Once the address is confirmed as validate and eligible for the Emergency Services, click **Save**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/address-site-manually-save.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A52Z&se=2026-11-03T22%3A52%3A52Z&sr=c&sp=r&sig=jpNzA85G5fKr0x3KMmTfLy7vbPUQCaYaCMaE%2FHA9XUA%3D)
3. Under **E911 Notification Emails**, add the email address(es) to be notified when 911 is dialed from a number associated with this Site. It is a best practice to notify at least one user at the same location where the call is made.
4. Click to save the site.