---
title: "Set up hold music"
slug: "set-up-hold-music"
updated: 2026-07-23T10:07:41Z
published: 2026-07-23T10:07:41Z
canonical: "help.8x8.com/set-up-hold-music"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up hold music

**8x8 Work for Desktop** enables you to set up the hold music your callers hear if you put them on hold.

## As an X Series or Virtual Office Editions user

If your organization is an **X Series** or **Virtual Office Editions** customer, you can access your hold music in your **Settings ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/tab-settings_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A50Z&se=2026-11-03T22%3A12%3A50Z&sr=c&sp=r&sig=iNlTd2gMMDYkOmtodsHU5wT0GKSd62W3Dxf%2BgyKXcjE%3D)**. A few additional settings are available via your user profile page.

**To create a new audio file for music on hold:**

1. Go to **Settings ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/tab-settings_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A50Z&se=2026-11-03T22%3A12%3A50Z&sr=c&sp=r&sig=iNlTd2gMMDYkOmtodsHU5wT0GKSd62W3Dxf%2BgyKXcjE%3D) > Account settings** to open your account settings in a browser page.
2. Under **Music-on-hold settings** in the browser page that opens, click **Change** to open your available **Audio files**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/calls-set-hold-music.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A50Z&se=2026-11-03T22%3A12%3A50Z&sr=c&sp=r&sig=iNlTd2gMMDYkOmtodsHU5wT0GKSd62W3Dxf%2BgyKXcjE%3D)
3. From your list of **Audio files**, click **+ Create Audio Files**, and confirm whether you want to:
  - **Upload an audio file**: ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/calls-set-hold-music-upload.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A50Z&se=2026-11-03T22%3A12%3A50Z&sr=c&sp=r&sig=iNlTd2gMMDYkOmtodsHU5wT0GKSd62W3Dxf%2BgyKXcjE%3D)
    1. Enter the **Name** you want to give the file, and a **Note** describing the content of the audio file for your future reference.
    2. Drag and drop the file into the space provided, or double-click the space to browse your system files.

> [!NOTE]
> Note:
> 
> If you plan to use copyrighted audio files, ensure that you have the appropriate permissions prior to using them.
    3. When you are finished, **Save** your new file.
  - **Call a phone number to record audio for the file**: ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/calls-set-hold-music-record.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A50Z&se=2026-11-03T22%3A12%3A50Z&sr=c&sp=r&sig=iNlTd2gMMDYkOmtodsHU5wT0GKSd62W3Dxf%2BgyKXcjE%3D)
    1. Enter the **Name** you want to give the file, and a **Note** describing the content of the audio file for your future reference.
    2. Enter the extension or phone number on which you would like to record your on-hold message, and click **Call now** to place the call.
    3. Follow the recording instructions you hear on the call, and once you are finished recording, click **Finished Recording** to confirm.
    4. When you are finished, **Save** your new file.
4. Click **Select** next to the file you want to close your list of **Audio files**.
5. When you are finished, click **Save**.

**To select an existing audio file for music on hold:**

1. Go to **Settings ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/tab-settings_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A50Z&se=2026-11-03T22%3A12%3A50Z&sr=c&sp=r&sig=iNlTd2gMMDYkOmtodsHU5wT0GKSd62W3Dxf%2BgyKXcjE%3D) > Account settings** to open your account settings in a browser page.
2. Under **Music-on-hold settings** in the browser page that opens, click **Change** to open your available **Audio files**.
3. From your list of **Audio files**, click **Select** next to the file you want. Your list of **Audio files** automatically closes.
4. When you are finished, click **Save**.

## As a Virtual Office Classic user

If your organization is a **Virtual Office Classic** customer, you can access some of your older settings under **Settings ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/tab-settings_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A50Z&se=2026-11-03T22%3A12%3A50Z&sr=c&sp=r&sig=iNlTd2gMMDYkOmtodsHU5wT0GKSd62W3Dxf%2BgyKXcjE%3D) > Account settings**. In addition to setting default call forwarding rules, you can create more complex custom rules.

**To set up music on hold:**

1. Open your **8x8 Account Settings** app to access your account settings.

> [!NOTE]
> Note:
> 
> If you do not have the **8x8 Account Settings** app downloaded, go to **Settings ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/tab-settings_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A50Z&se=2026-11-03T22%3A12%3A50Z&sr=c&sp=r&sig=iNlTd2gMMDYkOmtodsHU5wT0GKSd62W3Dxf%2BgyKXcjE%3D) > Account settings** and open the download page for the app.
2. Under **My Services > Music On Hold**, you can choose from your administrator-enabled audio files to play to a caller when you put them on hold.
3. To review the selected audio file, click **Listen**.