---
title: "Set up phone for calls in 8x8 Contact Center for ServiceNow"
slug: "set-up-phone-for-calls-in-8x8-contact-center-for-servicenow"
updated: 2026-07-23T10:07:17Z
published: 2026-07-23T10:07:17Z
canonical: "help.8x8.com/set-up-phone-for-calls-in-8x8-contact-center-for-servicenow"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up phone for calls in 8x8 Contact Center for ServiceNow

You can set up either a softphone or a desk phone from your agent profile in the **8x8 Contact Center** integration app to receive calls.

**To set up your phone for integration calls:**

1. In the **8x8 Contact Center** integration app, click **Change status** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-change-status_16x18.png?sv=2026-02-06&spr=https&st=2026-11-04T00%3A22%3A17Z&se=2026-11-04T01%3A22%3A17Z&sr=c&sp=r&sig=2vsXlx%2Bsy1KA9JwUhTOR0II44PyTDDayyL7XAfWoDH0%3D) and set your status to Work Offline. The app makes you unavailable for new interactions.
2. Click **Change status** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-change-status_16x18.png?sv=2026-02-06&spr=https&st=2026-11-04T00%3A22%3A17Z&se=2026-11-04T01%3A22%3A17Z&sr=c&sp=r&sig=2vsXlx%2Bsy1KA9JwUhTOR0II44PyTDDayyL7XAfWoDH0%3D) and select **My profile**. A new window opens.
3. In the **Connectivity** section, locate **Phone setup** and click **Change**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/change-phone-setup-mapanel.png?sv=2026-02-06&spr=https&st=2026-11-04T00%3A22%3A17Z&se=2026-11-04T01%3A22%3A17Z&sr=c&sp=r&sig=2vsXlx%2Bsy1KA9JwUhTOR0II44PyTDDayyL7XAfWoDH0%3D)
4. From the dialog that displays, select the relevant endpoint from the drop-down list:
  1. **Forward to phone number**: Use to add your work phone number.
  2. **Use a SIP URI**: Use to add your SIP URI.
  3. **Use Agent Workspace**: Use the embedded **8x8 Agent Workspace** softphone to handle calls directly from the browser. For more information, refer to the [8x8 Agent Workspace softphone guide](/documentation/docs/agent-workspace-use-8x8-agent-workspace-softphone-as-your-workplace-phone). ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/seelct-endpoint.png?sv=2026-02-06&spr=https&st=2026-11-04T00%3A22%3A17Z&se=2026-11-04T01%3A22%3A17Z&sr=c&sp=r&sig=2vsXlx%2Bsy1KA9JwUhTOR0II44PyTDDayyL7XAfWoDH0%3D)
5. Depending on your selected endpoint, you may be required to add your workplace phone number or SIP URI and validate your phone settings. For more information, see [how to validate your workplace number](/documentation/docs/set-up-workplace-phone#validate-your-workplace-number).
6. Click **Save** to save your phone setup settings.
7. Click **Confirm changes**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/confirm-changes-phone-setup.png?sv=2026-02-06&spr=https&st=2026-11-04T00%3A22%3A17Z&se=2026-11-04T01%3A22%3A17Z&sr=c&sp=r&sig=2vsXlx%2Bsy1KA9JwUhTOR0II44PyTDDayyL7XAfWoDH0%3D)