---
title: "Set up WhatsApp channels: 8x8 integration for Microsoft Dynamics"
slug: "set-up-whatsapp-channels-8x8-integration-for-microsoft-dynamics"
updated: 2026-07-23T10:07:33Z
published: 2026-07-23T10:07:33Z
canonical: "help.8x8.com/set-up-whatsapp-channels-8x8-integration-for-microsoft-dynamics"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up WhatsApp channels: 8x8 integration for Microsoft Dynamics

As an administrator, you can enable communication via social channels for agents using the 8x8 integration for **Microsoft Dynamics**. To enable support for WhatsApp, you must have a phone number registered with WhatsApp, and set up WhatsApp in 8x8 Configuration Manager.

For more information, refer to this [8x8 Support article](/support/docs/set-up-whatsapp-in-8x8-contact-center) or see how to [set up social channels in Configuration Manager](/documentation/docs/configuration-manager-vovcc-8x8-contact-center-social-media-integration).