---
title: "Specify sort order"
slug: "specify-sort-order"
updated: 2026-07-23T10:06:43Z
published: 2026-07-23T10:06:43Z
canonical: "help.8x8.com/specify-sort-order"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Specify sort order

**8x8 Contact Center** administrators can sort a campaign call list based on applicable CRM fields. The call list takes priority based on the sort order you specified. When a campaign runs, calls are placed based on the sorted order. For example, using the **8x8 Configuration Manager**, you can sort a call list by the descending order of your business expenses in the last six months. The calls are placed to the customers bearing the highest expenses first.

> [!NOTE]
> Note:
> 
> You cannot modify the sort order after initiating a campaign.

**To specify sort order for a campaign call list:**

1. Click the **Sort** tab for a campaign.
2. Select a field from the drop down list, and select the sort order.

> [!NOTE]
> Note:
> 
> You can sort any text field in the ascending or descending order.
3. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_plus_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A11%3A03Z&se=2026-11-04T00%3A11%3A03Z&sr=c&sp=r&sig=ZTm8SRbcLD7tPlsTKVUX8OUQVOCTURfTqhyyEtsr0Ls%3D) to nest more sort criteria.
4. Click **Save**.