---
title: "Step 2: Add custom phone fields (Optional)"
slug: "step-2-add-custom-phone-fields-optional"
updated: 2026-07-23T10:07:00Z
published: 2026-07-23T10:07:00Z
canonical: "help.8x8.com/step-2-add-custom-phone-fields-optional"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Step 2: Add custom phone fields (Optional)

By default, the Customer object in Local CRM offers two predefined voice phone fields - Voice, and Alternative. You can add additional phone fields to the Customer object to increase the chances of contact with the customer during a campaign. Let’s say a debt collection company has to track an individual, they may have phone numbers of relatives listed as well.

**To add a custom field to the Local CRM:**

1. Go to **CRM** from the menu.
2. In the Customer Fields list, click + **Customer Field**. The **Add a Custom Field** (Customer) page appears.
3. Select **Text** for data type of phone fields.
4. Enter the field properties, and click **Save**. You have now created a custom field. Repeat this task to add more custom phone fields if needed.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/add-custom-phone-field.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A37%3A50Z&se=2026-11-04T00%3A37%3A50Z&sr=c&sp=r&sig=DOthJ9zj9InyyAPP4syFjheToytSSILriqGhkGiyZ%2Fs%3D)

Learn more about how to [configure custom CRM fields](/documentation/docs/configure-crm-fields).