---
title: "Troubleshooting: 8x8 Contact Center for SugarCRM"
slug: "sugarcrm-troubleshooting-8x8-contact-center-for-sugarcrm"
updated: 2026-07-23T10:06:46Z
published: 2026-07-23T10:06:46Z
canonical: "help.8x8.com/sugarcrm-troubleshooting-8x8-contact-center-for-sugarcrm"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting: 8x8 Contact Center for SugarCRM

Check out the following troubleshooting that has helped our customers:

## Activity in 8x8 Contact Center does not trigger anything in SugarCRM

- Make sure that you are connected the **SugarCRM** integration: **Settings > Integrations > Sugar > connect**.
- Set the Auto Call Log flag. Enable this option to automatically generate a call, chat, and voicemail log.
- Make sure that a pop-up blocker is not preventing opening of new tabs in **SugarCRM**.

## My screen pop fails in the SugarCRM integration with 8x8 Contact Center

A screen pop failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites.

**To clear the browser cache in Chrome**

1. Open ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon-ChromeMenu_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A54%3A41Z&se=2026-11-03T22%3A54%3A41Z&sr=c&sp=r&sig=BE3TMINTkV2LFwok6e2yjEYPXQ7avTuSU1VCbPSX8ZE%3D) in the top-right corner of your Chrome browser window.
2. Select **Settings** from the menu.
3. Click **Show Advanced Settings** at the bottom of the page.
4. Under **Privacy**, click **Clear browsing data**.
5. Select the following check boxes from the list:
  - Cookies and other site and plugin data.
  - Cached images and files.
6. Click **Clear Browsing Data**.

**To allow pop-ups in Chrome**

1. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon-FireFoxMenu_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A54%3A41Z&se=2026-11-03T22%3A54%3A41Z&sr=c&sp=r&sig=BE3TMINTkV2LFwok6e2yjEYPXQ7avTuSU1VCbPSX8ZE%3D) to open the menu in the top-right corner of your Chrome browser window.
2. Go to **Settings**.
3. Click **Show Advanced Settings** at the bottom of the page.
4. Under **Privacy**, select **Content settings**.
5. Under **Plug-ins**, click **Manage exceptions**.
6. Enter the **8x8 Contact Center** domain address.
7. Select **Allow** from the drop-down list.
8. Click **Done**.