---
title: "Supported Expert Connect for multiple regions"
slug: "supported-expert-connect-for-multiple-regions"
updated: 2026-07-23T10:06:38Z
published: 2026-07-23T10:06:38Z
canonical: "help.8x8.com/supported-expert-connect-for-multiple-regions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Supported Expert Connect for multiple regions

**8x8 Contact Center** now supports Expert Connect for multiple regions. It allows agents to use the Directory tab to reach their colleagues and other **8x8 Work** users within their entire multi-region organization. Prior to this release, Expert Connect was bound to a single customer’s region such as US or Canada. Cross-regional chat between agents and other **8x8 Work** users or Expert Connect was not available. To connect to other agents or **8x8 Work** users across multiple regions, click the chat or phone button on the Directory tab. For details, see our document regarding [Expert Connect](/documentation/docs/enhanced-expert-connect) and how you can [send and receive messages with 8x8 Expert Connect](https://docs.8x8.com/8x8WebHelp/VCC/agent-guide-general/Content/message-expert-connect.htm).

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/multi-region-internal-chat.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A08Z&se=2026-11-03T23%3A19%3A08Z&sr=c&sp=r&sig=urdeglpvg7k%2Fs0ppveBPmOmPTKguA39RFMMK9SSd3ac%3D)

## Limitation

- The new improvement only applies to X Series customers who have access to both **8x8 Contact Center** and **8x8 Work**. Agents must have access to the Directory tab or Expert Connect in **(Undefined variable: 8x8VariablesSet.AgtConsole)** in order to connect with other regions.
- Multi-region chat with Expert Connect requires a one-time migration effort for bringing all the users under the same organization. Please contact your 8x8 **Account Manager** or Professional Services to learn more.
- The customer-to-agent and agent-to-agent chat from the Agent Status list only applies to a single tenant or region.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/single-region-internal-chat.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A08Z&se=2026-11-03T23%3A19%3A08Z&sr=c&sp=r&sig=urdeglpvg7k%2Fs0ppveBPmOmPTKguA39RFMMK9SSd3ac%3D)