---
title: "Tour the 8x8 Engage interface on desktop/web"
slug: "tour-the-8x8-engage-interface-on-desktop-web"
updated: 2026-07-23T10:07:21Z
published: 2026-07-23T10:07:21Z
canonical: "help.8x8.com/tour-the-8x8-engage-interface-on-desktop-web"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tour the 8x8 Engage interface on desktop/web

When you launch **8x8 Work for Desktop** or **8x8 Work for Web**, you will notice additional icons in the left navigation menu. To learn more about the primary features available in 8x8 Work, see [tour the 8x8 Work for Desktop interface](/documentation/docs/tour-the-8x8-work-for-desktop-interface).

For **8x8 Engage** users, we have introduced **My Assigned Queues ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-my-assigned-queues_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A06Z&se=2026-11-03T21%3A24%3A06Z&sr=c&sp=r&sig=RP7OFnPiRRLNbkCNZpmVvi%2FLLwkxYLYO%2F1KdsHQV1zE%3D)** in the navigation menu to manage their queue activity.

A queue is an ordered collection of interactions waiting to be served by users who are qualified to respond to these interactions. The **8x8 Engage** administrator can customize how incoming interactions are prioritized and routed.

Queues serve to present call interactions flowing into **8x8 Engage** to users based on status in the queue skill set and availability. **8x8 Engage** provides sophisticated logic for matching customers to the **8x8 Engage** user who can best solve their problem.

Clicking on **My Assigned Queues ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-my-assigned-queues_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A06Z&se=2026-11-03T21%3A24%3A06Z&sr=c&sp=r&sig=RP7OFnPiRRLNbkCNZpmVvi%2FLLwkxYLYO%2F1KdsHQV1zE%3D)** displays a list of your assigned queues.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/engage-pause-resume-call1.gif?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A06Z&se=2026-11-03T21%3A24%3A06Z&sr=c&sp=r&sig=RP7OFnPiRRLNbkCNZpmVvi%2FLLwkxYLYO%2F1KdsHQV1zE%3D)

Within **My assigned queues**, take advantage of the following capabilities:

- **Pause**: Select the **Pause** button to prevent the system from offering a new queued call. A banner notification displays at the top to inform you that your enabled queues are paused. When you are ready to receive new calls, simply click the **Resume** button from the panel on the left or **Resume now** from the banner notification displayed at the top to start receiving calls.
- **Search**: Select ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_search_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A06Z&se=2026-11-03T21%3A24%3A06Z&sr=c&sp=r&sig=RP7OFnPiRRLNbkCNZpmVvi%2FLLwkxYLYO%2F1KdsHQV1zE%3D) to search for queue names assigned to you.
- **Filter**: Select ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-filter_19x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A06Z&se=2026-11-03T21%3A24%3A06Z&sr=c&sp=r&sig=RP7OFnPiRRLNbkCNZpmVvi%2FLLwkxYLYO%2F1KdsHQV1zE%3D) to filter queues by status and media type.
- **Sort**: Select ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-sort-queues_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A06Z&se=2026-11-03T21%3A24%3A06Z&sr=c&sp=r&sig=RP7OFnPiRRLNbkCNZpmVvi%2FLLwkxYLYO%2F1KdsHQV1zE%3D) to sort queues based on the following criteria:
  - **Queue A-Z**: Sorts queues in alphabetical order.
  - **Queue Z-A**: Sorts queues in descending alphabetical order.
  - **Busy interactions**: Sorts queues by the number of pending interactions.
  - **Interactions waiting**: Sorts queues by the number of pending interactions.
  - **Longest wait time**: Sorts queues by the longest wait time for an interaction.

**8x8 Engage** Digital-only and **8x8 Engage** Omni users will see a new icon in the left navigation menu called **My Inbox**![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-my-inbox_21x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A06Z&se=2026-11-03T21%3A24%3A06Z&sr=c&sp=r&sig=RP7OFnPiRRLNbkCNZpmVvi%2FLLwkxYLYO%2F1KdsHQV1zE%3D) .

**My Inbox** is the workspace where users manage digital customer interactions assigned from Contact Center queues. These interactions are automatically accepted and assigned based on user availability and capacity.

When a new digital interaction is auto accepted, a notification bubble appears on the **My Inbox**![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-my-inbox-new-msg_21x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A06Z&se=2026-11-03T21%3A24%3A06Z&sr=c&sp=r&sig=RP7OFnPiRRLNbkCNZpmVvi%2FLLwkxYLYO%2F1KdsHQV1zE%3D) icon, indicating that a new conversation has been assigned.

From **My Inbox**, users can:

- Read and reply to customer messages.
- View interaction details in the details panel.
- Transfer conversations to another user or queue.
- Mark interactions as resolved.
- View digital interaction history.