--- title: "Troubleshooting" slug: "troubleshooting-8x8-contact-center-chrome-extension-for-salesforce" updated: 2026-08-11T15:18:54Z published: 2026-08-12T13:26:08Z canonical: "help.8x8.com/troubleshooting-8x8-contact-center-chrome-extension-for-salesforce" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting Try the following troubleshooting procedures to resolve the most common integration issues: ## ## ‘This content is blocked. Contact the site owner to fix the issue’ error message **[**https://cloud8.8x8.com needs to be added as a trusted URL within Salesforce.**](https://docs-alt.8x8.com/8x8WebHelp/8x8-work-engage-for-salesforce-guide/Content/work-engage-salesforce/troubleshooting.htm)** To add 8x8 as a trusted domain within Salesforce: 1. Go to **Setup**. 2. Type **Trusted URLs** in the search box and select it. 3. Click **New Trusted URL**. 4. Add *cloud8.8x8.com* to the allowlist. 5. Select the **iframe-src** check box. 6. Click **Save**. ## Search does not return any results ### Ensure the integration is connected. 1. In the 8x8 integration, go to **My Profile**. 2. Go to the **Integrations** tab. 3. Ensure Salesforce is **Connected**. 4. If disconnected, click **Connect**. ### Ensure correct field-level security The 8x8 Contact Center Integration for Salesforce requires access to certain fields within Salesforce. To ensure correct access, [see this support article.](https://help.8x8.com/docs/salesforce-integration-field-level-security-causes-call-search-fail) > [!NOTE] > Note: > > If you are a user, contact your administrator. ### Ensure the correct **Search types** are enabled **Search types** allow you to control what CRM Objects are searched. These can be configured within your integration settings or [CRM Integration Profiles](https://help.8x8.com/documentation/docs/admin-console-set-up-crm-integration-profiles). > [!NOTE] > **Note**: > > If you are a user, you may not have permission to edit **Search types**. Contact your administrator. The 8x8 Contact Center for Salesforce Integration supports the following objects in Salesforce: - Account (enabled by default) - Contact (enabled by default) - Lead (disabled by default) - Opportunity (disabled by default) - Case (disabled by default) — not supported by Salesforce Sales Engagement ### ## A timeout error logs the agent out and/or disconnects the 8x8 Contact Center integration If a timeout error logs the agent out and/or disconnects the 8x8 Contact Center integration from Salesforce, the CRM timeout and/or token/key expiration settings must be reviewed and extended to prevent the agent session from expiring due to inactivity. ## Screen pop doesn’t work ### Ensure the integration is connected 1. In the 8x8 integration, go to **My Profile**. 2. Go to the **Integrations** tab. 3. Ensure Salesforce is **Connected**. 4. If disconnected, click **Connect**. ### Ensure the correct Search types are enabled **Search types** allow you to control what CRM Objects are searched. These can be configured within settings or [CRM Integration Profiles](https://help.8x8.com/documentation/docs/admin-console-set-up-crm-integration-profiles). > [!NOTE] > Note: > > If you are a user, you may not have permission to edit **Search types**. Contact your administrator. The 8x8 Contact Center for Salesforce Integration supports the following objects in Salesforce: - Account (enabled by default) - Contact (enabled by default) - Lead (disabled by default) - Opportunity (disabled by default) - Case (disabled by default) — not supported by Salesforce Sales Engagement ### Allow pop-ups and redirects 1. Go to your browser **Settings > Privacy and security > Pop-ups and redirects**. 2. Click **Add** and enter <*https://cloud8.8x8.com*> and *Salesforce* to the list of allowed sites. Chrome automatically saves these settings. > [!NOTE] > **Note**: > > This may not be required if your default setting is set to **Allow all**. ### ### Allow third-party cookies 1. Go to your browser **Settings > Privacy and security > Third-party cookies**. 2. Click **Add** and enter <*https://cloud8.8x8.com*> and *Salesforce* to the list of allowed sites. Chrome automatically saves these settings. > [!NOTE] > Note: > > This may not be required if your default setting is set to **Allow all**. Ensure that a pop-up blocker is not preventing new tabs from opening from Salesforce. ### Set the correct field-level security The 8x8 Integration for Salesforce requires access to certain fields within Salesforce. To ensure correct access, see this [support article](https://help.8x8.com/docs/salesforce-integration-field-level-security-causes-call-search-fail). ### ### ### Add Salesforce trusted domains You may need to add 8x8 as a trusted domain within Salesforce. **To add 8x8 as a trusted domain within Salesforce:** 1. Go to **Setup**. 2. Type **Trusted URLs** in the search box and select it. 3. Click **New Trusted URL**. 4. Add *cloud8.8x8.com* to the allowlist. 5. Select the **iframe-src** check box. 6. Click **Save**. ### Clear your browser’s cache Your web browser's cache is possibly corrupted with invalid information. **To clear cache in Google Chrome:** 1. Open Google Chrome on your computer. 2. Click the three vertical dots in the top-right corner. 3. Select **Settings** from the menu. 4. Click on **Privacy and security** on the left side. 5. Select **Delete browsing data**. 6. Choose a time range for data deletion from the top of the dialog. 7. Check the box for: - **Cookies and other site data**. - **Cached images and files**. 8. Click the **Delete data button**. ### Ensure screen pop is enabled in settings Screen Pop settings can be configured directly within user settings or for all users and subsets of users using [CRM Integration Profiles](https://help.8x8.com/documentation/docs/admin-console-set-up-crm-integration-profiles). Ensure **Inbound screen pop** and **Outbound screen pop** are enabled. > [!NOTE] > Note: > > If you are a user, you may not have permission to configure Screen pop settings. Contact your administrator.