---
title: "Troubleshooting: 8x8 Contact Center for Freshdesk"
slug: "troubleshooting-8x8-contact-center-for-freshdesk"
updated: 2026-07-23T10:07:08Z
published: 2026-07-23T10:07:08Z
canonical: "help.8x8.com/troubleshooting-8x8-contact-center-for-freshdesk"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting: 8x8 Contact Center for Freshdesk

Check out the following troubleshooting for **8x8 Contact Center for Freshdesk**:

## Activity in 8x8 Contact Center does not trigger a screen pop in Freshdesk

- Under **Settings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image(95).png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A52Z&se=2026-11-03T21%3A24%3A52Z&sr=c&sp=r&sig=5hdIOjHk2DgrMu6S%2B%2FzI2YgQm9PYyEmblYT64uCGkrE%3D) **> Integrations > Freshdesk** > connect in the **8x8 Contact Center for Freshdesk**, make sure that you are connected to integration with **Freshdesk**.
- Under **Settings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image(96).png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A52Z&se=2026-11-03T21%3A24%3A52Z&sr=c&sp=r&sig=5hdIOjHk2DgrMu6S%2B%2FzI2YgQm9PYyEmblYT64uCGkrE%3D) **> Integrations > Freshdesk** in the integration, enable the **Auto Call Log** option to automatically generate a call, chat, and voicemail log. A call log includes information about the time a call was initiated, terminated, duration, queue name, and more. A chat log includes the chat transcript as well.
- Make sure that a pop-up blocker is not preventing new tabs from opening from **Freshdesk**.

## My screen pop fails in the CRM integration with 8x8 Contact Center

A **screen pop** failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites.

**To clear the browser cache in Chrome**

1. Click the **More** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image(97).png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A52Z&se=2026-11-03T21%3A24%3A52Z&sr=c&sp=r&sig=5hdIOjHk2DgrMu6S%2B%2FzI2YgQm9PYyEmblYT64uCGkrE%3D) icon in the top-right corner of your Chrome browser window.
2. Select **Settings** from the menu.
3. Click **Advanced** at the bottom of the page.
4. Under **Privacy and security**, select **Clear browsing data**.
5. Select the following check boxes from the list:
  - Cookies and other site data.
  - Cached images and files.
6. Click **Clear data**.

**To allow pop-ups in Chrome**

1. Click the **More** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image(98).png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A52Z&se=2026-11-03T21%3A24%3A52Z&sr=c&sp=r&sig=5hdIOjHk2DgrMu6S%2B%2FzI2YgQm9PYyEmblYT64uCGkrE%3D) icon in the top-right corner of your Chrome browser window.
2. Select **Settings** from the menu.
3. Click **Advanced** at the bottom of the page.
4. Under **Privacy and security**, select **Site settings**.
5. Under **Unsandboxed plugin access**, click **Add** next to the **Allow** section.
6. Enter <cloud8.8x8.com>, and confirm.