---
title: "Troubleshooting: 8x8 Contact Center for HubSpot"
slug: "troubleshooting-8x8-contact-center-for-hubspot"
updated: 2026-07-23T10:06:38Z
published: 2026-07-23T10:06:38Z
canonical: "help.8x8.com/troubleshooting-8x8-contact-center-for-hubspot"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting: 8x8 Contact Center for HubSpot

Check out the following troubleshooting items for **8x8 Contact Center for HubSpot**:

## Activity in 8x8 Contact Center does not trigger anything in HubSpot

- Make sure that you are connected to the integration with **HubSpot**. In the 8x8 Work for Hubspot integration, go to **Settings > Integrations > HubSpot**, and click **Connect**. In the **8x8 Contact Center** for **HubSpot** integration, go to **Change status** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-change-status_16x18(8).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A29Z&se=2026-11-03T23%3A20%3A29Z&sr=c&sp=r&sig=PSNsSVcERYaMxoRr5mo8hkIETlyW3nvrXVilifzSoyE%3D) **> My profile > Integrations**, and click **Connect**.
- Make sure that a pop-up blocker is not preventing new tabs from opening from **HubSpot**.

## Screen pop does not work

**Ensure the integration is connected**

1. Go to **Change status** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-change-status_16x18(9).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A29Z&se=2026-11-03T23%3A20%3A29Z&sr=c&sp=r&sig=PSNsSVcERYaMxoRr5mo8hkIETlyW3nvrXVilifzSoyE%3D) **> My profile**.
2. Go to the **Integrations** tab.
3. Ensure **HubSpot** is connected.
4. If disconnected, click **Connect.**

**Allow pop-ups and redirects**

1. Go to your browser settings.
2. Click on **Privacy and Security** from the side navigation menu.
3. Click on **Site settings**.
4. Click on **Pop-ups and redirects**.
5. Click **Add** and enter <*https://cloud8.8x8.com*> to the list of allowed sites. Chrome automatically saves these settings.

> [!NOTE]
> Note:
> 
> This may not be required if your default settings has allowed all pop-ups and redirects to be displayed.
6. Ensure that a pop-up blocker is not preventing new tabs from opening from **HubSpot**.

**Allow third-party cookies**

1. Go to your browser settings.
2. Click on **Privacy and Security** from the side navigation menu.
3. Click on **Site settings**.
4. Click on **Third party cookies**.
5. Click **Add** and enter <*https://cloud8.8x8.com*> to the list of allowed sites. Chrome automatically saves these settings.

> [!NOTE]
> Note:
> 
> This may not be required if your default settings allow all third party cookies.

**Clear cache**

Your web browser's cache is possibly corrupted with invalid information.

**In Google Chrome**:

1. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-more_18x18(19).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A29Z&se=2026-11-03T23%3A20%3A29Z&sr=c&sp=r&sig=PSNsSVcERYaMxoRr5mo8hkIETlyW3nvrXVilifzSoyE%3D) from the top-right corner of your Chrome browser window.
2. Select **Settings** from the menu.
3. Click on **Privacy and security** from the side navigation menu.
4. Click **Delete browsing dat**a.
5. Select the check boxes for:
  1. Cookies and other site data
  2. Cached images and files

1. Click **Delete data**.