---
title: "Troubleshooting: 8x8 Contact Center for NetSuite"
slug: "troubleshooting-8x8-contact-center-for-netsuite"
updated: 2026-07-23T10:07:00Z
published: 2026-07-23T10:07:00Z
canonical: "help.8x8.com/troubleshooting-8x8-contact-center-for-netsuite"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting: 8x8 Contact Center for NetSuite

Check out the following troubleshooting items that have helped our customers:

## Activity in 8x8 Contact Center does not trigger screen pop in 8x8 Contact Center for NetSuite

Ensure you are connected to integration with **NetSuite**.

**Reconnect the integration**

1. In the **8x8 Contact Center** app, go to **Change status** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image(119).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A43Z&se=2026-11-03T22%3A53%3A43Z&sr=c&sp=r&sig=RP9oAkKKKnjHfTLF857ajs67VUayFhnJIY%2BCg9VtvLs%3D) **> My profile**.
2. In the window that displays, click the **Integrations** tab.
3. Click **Reconnect**.

When connected, the system displays **Connected** in green in the Integrations section.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/integration-connected(2).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A43Z&se=2026-11-03T22%3A53%3A43Z&sr=c&sp=r&sig=RP9oAkKKKnjHfTLF857ajs67VUayFhnJIY%2BCg9VtvLs%3D)

- Enable the **Auto interaction log** option to automatically generate a **Phone Call** log. A call log includes information about the time a call was initiated, terminated, duration and more.

**To enable the Auto interaction log option:**

1. In the **8x8 Contact Center** app, go to **Change status** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image(120).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A43Z&se=2026-11-03T22%3A53%3A43Z&sr=c&sp=r&sig=RP9oAkKKKnjHfTLF857ajs67VUayFhnJIY%2BCg9VtvLs%3D) **> My profile**.
2. In the window that displays, click the **Integrations** tab.
3. Under **Settings**, configure the following options:

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/integration-settings(5).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A43Z&se=2026-11-03T22%3A53%3A43Z&sr=c&sp=r&sig=RP9oAkKKKnjHfTLF857ajs67VUayFhnJIY%2BCg9VtvLs%3D)
4. Enable **Auto interaction log**.

- Make sure that a pop-up blocker is not preventing new tabs from opening from **NetSuite**.

## My screen pop fails in CRM integration with 8x8 Contact Center for NetSuite

A **screen pop** failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites.

**To clear the browser cache in Chrome**

1. Click the **More** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image(121).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A43Z&se=2026-11-03T22%3A53%3A43Z&sr=c&sp=r&sig=RP9oAkKKKnjHfTLF857ajs67VUayFhnJIY%2BCg9VtvLs%3D) icon in the top-right corner of your Chrome browser window.
2. Select **Settings** from the menu.
3. Click **Advanced** at the bottom of the page.
4. Under **Privacy and security**, select **Clear browsing data**.
5. Select the following check boxes from the list:
  - Cookies and other site data.
  - Cached images and files.
6. Click **Clear data**.

**To allow pop-ups in Chrome**

1. Click the **More** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image(122).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A43Z&se=2026-11-03T22%3A53%3A43Z&sr=c&sp=r&sig=RP9oAkKKKnjHfTLF857ajs67VUayFhnJIY%2BCg9VtvLs%3D) icon in the top-right corner of your Chrome browser window.
2. Select **Settings** from the menu.
3. Click **Advanced** at the bottom of the page.
4. Under **Privacy and security**, select **Site settings**.
5. Under **Unsandboxed plugin access**, click **Add** next to the **Allow** section.
6. Enter <cloud8.8x8.com>, and confirm.