---
title: "Troubleshooting: 8x8 Contact Center for Zoho"
slug: "troubleshooting-8x8-contact-center-for-zoho"
updated: 2026-07-23T10:06:46Z
published: 2026-07-23T10:06:46Z
canonical: "help.8x8.com/troubleshooting-8x8-contact-center-for-zoho"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting: 8x8 Contact Center for Zoho

Check out the following troubleshooting items that have helped our customers:

## Search does not return any results

**Ensure the integration is connected**

1. Go to **Change status** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-change-status_16x18(22).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A27Z&se=2026-11-03T23%3A20%3A27Z&sr=c&sp=r&sig=azMs5flwFFoXKuwavGJEhE%2F%2FIUHN58vRPJhOiRQrDL8%3D)**> My profile**.
2. Go to the **Integrations** tab.
3. Ensure **Zoho** is connected.
4. If disconnected, click **Connect.**

**Ensure the correct Search types are enabled**

Search types allows you to control what CRM objects are searched. These can be configured within settings or [CRM Integration Profiles](/documentation/docs/admin-console-set-up-crm-integration-profiles).

> [!NOTE]
> Note:
> 
> If you are a user, you may not have permission to edit **Search types**. Contact your administrator.

The 8x8 Contact Center for Zoho Integration supports the following objects in Zoho:

- Account (enabled by default)
- Contact (enabled by default)
- Lead (disabled by default)
- Vendor (disabled by default)

## Screen pop does not work

**Ensure the Integration is Connected**

1. Go to **Change status** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-change-status_16x18(23).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A27Z&se=2026-11-03T23%3A20%3A27Z&sr=c&sp=r&sig=azMs5flwFFoXKuwavGJEhE%2F%2FIUHN58vRPJhOiRQrDL8%3D)**> My profile**.
2. Go to the **Integrations** tab.
3. Ensure **Zoho** is connected.
4. If disconnected, click **Connect.**

**Ensure the correct Search types are enabled**

Search types allows you to control what CRM objects are searched. These can be configured within settings or [CRM Integration Profiles](/documentation/docs/admin-console-set-up-crm-integration-profiles).

> [!NOTE]
> Note:
> 
> If you are a user, you may not have permission to edit **Search types**. Contact your administrator.

The 8x8 Contact Center for Zoho Integration supports the following objects in Zoho:

- Account (enabled by default)
- Contact (enabled by default)
- Lead (disabled by default)
- Vendor (disabled by default)

**Allow pop-ups and redirects**

1. Go to your browser settings.
2. Click on **Privacy and Security** from the side navigation menu.
3. Click on **Site settings**.
4. Click on **Pop-ups and redirects**.
5. Click **Add** and enter <*https://cloud8.8x8.com*> to the list of allowed sites. Chrome automatically saves these settings.

> [!NOTE]
> Note:
> 
> This may not be required if your default settings has allowed all pop-ups and redirects to be displayed.
6. Ensure that a pop-up blocker is not preventing new tabs from opening from Zoho.

**Allow third-party cookies**

1. Go to your browser settings.
2. Click on **Privacy and Security** from the side navigation menu.
3. Click on **Site settings**.
4. Click on **Third party cookies**.
5. Click **Add** and enter <*https://cloud8.8x8.com*> to the list of allowed sites. Chrome automatically saves these settings.

> [!NOTE]
> Note:
> 
> This may not be required if your default settings allow all third party cookies.

**Clear cache**

Your web browser's cache is possibly corrupted with invalid information.

**In Google Chrome:**

1. Click![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-more_18x18(26).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A27Z&se=2026-11-03T23%3A20%3A27Z&sr=c&sp=r&sig=azMs5flwFFoXKuwavGJEhE%2F%2FIUHN58vRPJhOiRQrDL8%3D)from the top-right corner of your Chrome browser window.
2. Select **Settings** from the menu.
3. Click on **Privacy and security** from the side navigation menu.
4. Click **Delete browsing dat**a.
5. Select the check boxes for:
  1. Cookies and other site data
  2. Cached images and files
6. Click **Delete data**.

**Ensure screen pop is enabled in settings**

Screen pop settings can be configured directly within user settings or for all users and subsets of users using [CRM Integration Profiles](/documentation/docs/admin-console-set-up-crm-integration-profiles).

Ensure **Inbound screen pop** and **Outbound screen pop** are enabled.

> [!NOTE]
> Note:
> 
> If you are a user, you may not have permission to configure **screen pop** settings. Contact your administrator.