--- title: "Troubleshooting 8x8 Work and Engage Chrome extension for Salesforce" slug: "troubleshooting-8x8-work-and-engage-chrome-extension-for-salesforce" updated: 2026-09-14T14:52:17Z published: 2026-09-10T16:21:58Z canonical: "help.8x8.com/troubleshooting-8x8-work-and-engage-chrome-extension-for-salesforce" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting 8x8 Work and Engage Chrome extension for Salesforce > [!NOTE] > Note > > 8x8 Work and Engage for Salesforce is currently only available to Beta customers. Try the following troubleshooting procedures to resolve the most common integration issues: ## This content is blocked. Contact the site owner to fix the issue.’ error message **https://cloud8.8x8.com needs to be added a trusted URL within **Salesforce**.** To add 8x8 as a trusted domain within **Salesforce**: 1. Go to **Setup**. 2. Type **Trusted URLs** in the search box and select it. 3. Click **New Trusted URL**. 4. Add *cloud8.8x8.com* to the allowlist. 5. Select the **iframe-src** checkbox. 6. Click **Save**. ## Search does not return any results **Ensure the integration is connected.** 1. Click the **Settings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-XD0ZP52T.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A10Z&se=2026-11-03T22%3A14%3A10Z&sr=c&sp=r&sig=GzyaKoah52febI7lmCQ54UDHcCRRQG6mP8G%2F00PcoOw%3D) icon from the top of the 8x8 Work and Engage for Salesforce integration. 2. If disconnected, click **Connect**. **Ensure correct field-level security.** The 8x8 Integration for **Salesforce** requires access to certain fields within **Salesforce**. To ensure correct access, see this [support article](https://support-portal.8x8.com/helpcenter/viewArticle.html?d=798d601d-8e3e-4a3f-8cd2-9f393c1f0fa4&q=field%20level%20security&hl=en&c=1_40_73_48_210_). > [!NOTE] > Note > > If you are a user, contact your administrator. **Ensure the correct Search types are enabled.** **Search types** allows you to control what CRM Objects are searched. These can be configured within your integration settings or [CRM Integration Profiles](/documentation/docs/admin-console-set-up-crm-integration-profiles). > [!NOTE] > Note > > Users can only edit Search Types if permitted by the administrator. To access Search types in the integration: 1. Click the **Settings**![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-XD0ZP52T.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A10Z&se=2026-11-03T22%3A14%3A10Z&sr=c&sp=r&sig=GzyaKoah52febI7lmCQ54UDHcCRRQG6mP8G%2F00PcoOw%3D) icon from the top of the integration app. 2. Click **Integrations**. 3. Scroll down to the **Search types**. > [!NOTE] > Note > > If permitted by the admin, you can enable or disable the search types to suit your organizational needs. The 8x8 integration for **Salesforce** supports the following objects: - Account (enabled by default) - Contact (enabled by default) - Lead (disabled by default) - Opportunity (disabled by default) - Case (disabled by default) — not supported by **Salesforce** Sales Engagement ## A timeout error logs the agent out and/or disconnects the integration If a timeout error logs the agent out and/or disconnects the **8x8 Work** and Engage integration from **Salesforce**, the CRM timeout and/or token/key expiration settings must be reviewed and extended to prevent the agent session from expiring due to inactivity. **Allow pop-ups and redirects.** 1. Go to your browser **Settings > Privacy and security > Pop-ups and redirects**. 2. Click **Add** and enter <*https://cloud8.8x8.com*> and **Salesforce** to the list of allowed sites. Chrome automatically saves these settings. > [!NOTE] > Note > > This may not be required if your default settings is set to Allow all. Ensure that a pop-up blocker is not preventing new tabs from opening from **Salesforce**. **Allow third-party cookies.** 1. Go to your browser **Settings > Privacy and security > Third-party cookies**. 2. Click **Add** and enter <*https://cloud8.8x8.com*> and **Salesforce** to the list of allowed sites. Chrome automatically saves these settings. > [!NOTE] > Note > > This may not be required if your default settings are Allow all. **Ensure correct field-level security is set.** The 8x8 Integration for **Salesforce** requires access to certain fields within **Salesforce**. To ensure correct access, see this [support article](https://support-portal.8x8.com/helpcenter/viewArticle.html?d=798d601d-8e3e-4a3f-8cd2-9f393c1f0fa4&q=field%20level%20security&hl=en&c=1_40_73_48_210_). **Add 8x8 to **Salesforce** trusted domains.** https://cloud8.8x8.com needs to be added a trusted URL within **Salesforce**. To add 8x8 as a trusted domain within **Salesforce**: 1. Go to **Setup**. 2. Type **Trusted URLs** in the search box and select it. 3. Click **New Trusted URL**. 4. Add *cloud8.8x8.com* to the allowlist. 5. Select the **iframe-src** checkbox. 6. Click **Save**. **Clear your browser cache.** Your web browser's cache is possibly corrupted with invalid information. To clear cache in Google Chrome: 1. Open Google Chrome on your computer. 2. Click the three vertical dots in the top-right corner. 3. Select **Settings** from the menu. 4. Click on **Privacy and security** on the left side. 5. Select **Delete browsing data**. 6. Choose a time range for data deletion from the top of the dialog. 7. Check the box for: - **Cookies and other site data**. - **Cached images and files**. 8. Click the **Delete data button**. ## Ensure **screen pop** is enabled in settings Screen pop settings can be configured directly within user settings or for all users and subsets of users using [CRM Integration Profiles](/documentation/docs/admin-console-set-up-crm-integration-profiles). Ensure the following are enabled: - Inbound screen pop - Outbound screen pop > [!NOTE] > Note > > If you are a user, you may not have permission to configure screen pop settings. Contact your administrator for assistance.