---
title: "Troubleshooting: 8x8 Work for Desk.com"
slug: "troubleshooting-8x8-work-for-desk-com"
updated: 2026-07-23T10:07:41Z
published: 2026-07-23T10:07:41Z
canonical: "help.8x8.com/troubleshooting-8x8-work-for-desk-com"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting: 8x8 Work for Desk.com

| Issue | Possible fix |
| --- | --- |
| I am unable to receive any calls. | - Check your agent status. You must be in the Ready state to receive calls. - If your **8x8 Work** extension uses a softphone, you must log in to one of the following soft clients: - **8x8 Work for Desktop** - **8x8 Work for Mobile** |
| The **screen pop** feature does not work. | Check if your settings for showing contacts is turned on. For details, check out how to set up [screen pop](/documentation/docs/get-started-with-8x8-work-for-desk-com#determine-screen-popup) |