---
title: "Troubleshooting 8x8 Work for Freshdesk"
slug: "troubleshooting-8x8-work-for-freshdesk"
updated: 2026-07-23T10:07:25Z
published: 2026-07-23T10:07:25Z
canonical: "help.8x8.com/troubleshooting-8x8-work-for-freshdesk"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting 8x8 Work for Freshdesk

Check out the following troubleshooting items for **8x8 Work for Freshdesk**:

## Inbound calls go straight to voicemail and/or cannot make outbound calls

Make sure you are logged in to the **8x8 Work** desktop or mobile apps, or have a working desk phone.

## Activity in 8x8 Work does not trigger anything in Freshdesk

- Under **Settings > Integrations > Freshdesk > connect** in **8x8 Work for Freshdesk**, make sure that you are connected to integration with **Freshdesk**.
- Under **Settings > Integrations > Freshdesk** in the integration, enable the **Auto Call Log** option to automatically generate a call/chat log. A call log includes information about the time a call was initiated, terminated, duration and more. A chat log includes the chat transcript as well.
- Make sure that a pop-up blocker is not preventing new tabs from opening from **Freshdesk**.

## My screen pop fails while integrated with 8x8 Work

A **screen pop** failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites.

**To clear the browser cache in Chrome:**

1. Click the **Menu** icon in the top-right corner of your Chrome browser window.
2. Select **Settings** from the menu.
3. Click **Advanced** at the bottom of the page.
4. Under **Privacy and security**, select **Clear browsing data**.
5. Select the following check boxes from the list:
  - Cookies and other site data.
  - Cached images and files.
6. Click **Clear data**.

**To allow pop-ups in Chrome:**

1. Click the **Menu** icon in the top-right corner of your Chrome browser window.
2. Select **Settings** from the menu.
3. Click **Advanced** at the bottom of the page.
4. Under **Privacy and security**, select **Site settings**.
5. Under **Unsandboxed plugin access**, click **Add** next to the **Allow** section.
6. Enter <cloud8.8x8.com>, and confirm.