---
title: "Troubleshooting 8x8 Work for HubSpot"
slug: "troubleshooting-8x8-work-for-hubspot"
status: "update"
updated: 2026-10-26T14:44:33Z
published: 2026-10-26T14:44:33Z
canonical: "help.8x8.com/troubleshooting-8x8-work-for-hubspot"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting 8x8 Work for HubSpot

Check out the following troubleshooting items:

## Inbound calls go straight to voicemail and/or cannot make outbound calls

Make sure you are logged in to the **8x8 Work** desktop or mobile apps, or have a working desk phone.

**Clear cache**

Your web browser's cache is possibly corrupted with invalid information.

**In Google Chrome:**

1. Click ![](../../../VCC_CRMIntegrations/Content/Resources/Images/icon-more.png) from the top-right corner of your Chrome browser window.
2. Select **Settings** from the menu.
3. Click on **Privacy and security** from the side navigation menu.
4. Click **Delete browsing dat**a.
5. Select the check boxes for:
  1. Cookies and other site data
  2. Cached images and files
6. Click **Delete data**.

## Screen pop does not work

**Ensure the integration is connected**

1. In the integration app, go to **Settings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-settings_18x18(9).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A39Z&se=2026-11-03T23%3A19%3A39Z&sr=c&sp=r&sig=u%2B0%2B7Ztj0qutg1tYcWU%2F9h6m3kqgqlrgWIzrBDc26YA%3D) > **Integrations** > **HubSpot**.
2. Ensure **HubSpot** is connected.
3. If disconnected, click **Connect**.

**Clear cache**

Your web browser's cache is possibly corrupted with invalid information.

**In Google Chrome:**

1. Click ![](../../../VCC_CRMIntegrations/Content/Resources/Images/icon-more.png) from the top-right corner of your Chrome browser window.
2. Select **Settings** from the menu.
3. Click on **Privacy and security** from the side navigation menu.
4. Click **Delete browsing dat**a.
5. Select the check boxes for:
  1. Cookies and other site data
  2. Cached images and files
6. Click **Delete data**.

**Allow pop-ups and redirects**

1. Go to your browser settings.
2. Click on **Privacy and Security** from the side navigation menu.
3. Click on **Site settings**.
4. Click on **Pop-ups and redirects**.
5. Click **Add** and enter <*https://cloud8.8x8.com*> to the list of allowed sites. Chrome automatically saves these settings.

> [!NOTE]
> Note:
> 
> This may not be required if your default settings has allowed all pop-ups and redirects to be displayed.
6. Ensure that a pop-up blocker is not preventing new tabs from opening from **HubSpot**.

**Allow third-party cookies**

1. Go to your browser settings.
2. Click on **Privacy and Security** from the side navigation menu.
3. Click on **Site settings**.
4. Click on **Third party cookies**.
5. Click **Add** and enter <*https://cloud8.8x8.com*> to the list of allowed sites. Chrome automatically saves these settings.

> [!NOTE]
> Note:
> 
> This may not be required if your default settings allow all third party cookies.

## Search doesn't return any results

**Ensure the integration is connected**

1. In the integration app, go to **Settings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image(9).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A39Z&se=2026-11-03T23%3A19%3A39Z&sr=c&sp=r&sig=u%2B0%2B7Ztj0qutg1tYcWU%2F9h6m3kqgqlrgWIzrBDc26YA%3D) > **Integrations** > **HubSpot**.
2. Ensure **HubSpot** is connected.
3. If disconnected, click **Connect**.

## The integration won’t open

**Troubleshoot integration launch issues**

If you launch the 8x8 integration and receive a message that it is already open, but you cannot find it on your screen, your browser cache or cookies are the most likely cause.

To resolve this issue, allow pop-ups and cookies for <*https://cloud8.8x8.com*> in Chrome, then clear your browser cache. If the issue persists, clear your browser cookies as well.

To prevent the issue from recurring, always log out and close the 8×8 integration at the end of your workday.