---
title: "Troubleshooting 8x8 Work for Salesforce"
slug: "troubleshooting-8x8-work-for-salesforce"
updated: 2026-08-02T15:57:28Z
published: 2026-08-02T15:57:28Z
canonical: "help.8x8.com/troubleshooting-8x8-work-for-salesforce"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting 8x8 Work for Salesforce

Try the following troubleshooting procedures to resolve the most common integration issues:

**‘This content is blocked. Contact the site owner to fix the issue.’ error message**

https://cloud8.8x8.com needs to be added a trusted URL within **Salesforce**. To add 8x8 as a trusted domain within **Salesforce**:

1. Go to **Setup > Trusted Urls**.
2. Whitelist **cloud8.8x8.com** and check mark iframe-src

**Search does not return any results**

Ensure the integration is **Connected**.

1. Click the **Settings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-LEJB50AU.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A26Z&se=2026-11-03T22%3A52%3A26Z&sr=c&sp=r&sig=UCdVhR2iM%2FtJn68mUVEGVAPp86F8cjN0%2FlSVtDw5zHA%3D) icon from the top of the **8x8 Work for Salesforce** integration app.
2. If disconnected, click **Connect**.

**Ensure correct field-level security**

The **8x8 Work for Salesforce** requires access to certain fields within **Salesforce**. To ensure correct access, see this [support article](/support/docs/salesforce-integration-field-level-security-causes-call-search-fail).

> [!NOTE]
> Note
> 
> If you are a user, contact your administrator.

**Ensure the correct Search Types are enabled**

**Search Types** allows you to control what CRM Objects are searched. These can be configured within your integration settings or [CRM Integration Profiles](/documentation/docs/content-configure-crm-integration-profiles).

> [!NOTE]
> Note
> 
> Users can only edit **Search Types** if permitted by the administrator.

To access Search Types in the integration:

1. Click the **Settings**![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-P4KFF5CX.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A26Z&se=2026-11-03T22%3A52%3A26Z&sr=c&sp=r&sig=UCdVhR2iM%2FtJn68mUVEGVAPp86F8cjN0%2FlSVtDw5zHA%3D) icon from the top of the **8x8 Work for Salesforce** integration app.
2. Click **Integrations**.
3. Scroll down to the **Search types**.

If permitted by the admin, you can enable or disable the search types to suit your organizational needs.

**A timeout error logs the agent out and/or disconnects the integration**

If a timeout error logs the agent out and/or disconnects the **8x8 Work for Salesforce** from **Salesforce**, the CRM timeout and/or token/key expiration settings must be reviewed and extended to prevent the agent session from expiring due to inactivity.

**Allow pop-ups and redirects**

1. Go to your browser settings, and search for **Pop-ups and redirects**.
2. Click **Add**.
3. Enter **https://cloud8.8x8.com** and **Salesforce** to the list of allowed sites. Chrome automatically saves these settings.

> [!NOTE]
> Note
> 
> This may not be required if your default settings are **Allow all**.

Ensure that a pop-up blocker is not preventing new tabs from opening from **Salesforce**.

**Allow Third-Party Cookies**

1. Go to your browser settings, and search for **Third-Party Cookies**.
2. Click **Add**.
3. Enter **https://cloud8.8x8.com** and **Salesforce** to the list of allowed sites. Chrome automatically saves these settings.

> [!NOTE]
> Note
> 
> This may not be required if your default settings are **Allow all**.

**Ensure correct field-level security is set**

The **8x8 Work for Salesforce** requires access to certain fields within **Salesforce**. To ensure correct access, see this [support article](/support/docs/salesforce-integration-field-level-security-causes-call-search-fail).

**Add 8x8 to **Salesforce** trusted domains**

https://cloud8.8x8.com needs to be added a trusted URL within **Salesforce**. To add 8x8 as a trusted domain within **Salesforce**:

1. Go to **Setup > Trusted Urls**.
2. Whitelist **cloud8.8x8.com** and check mark iframe-src.

**Clear your browser cache**

Your web browser's cache is possibly corrupted with invalid information.

**Screen pop does not work**

- Ensure the integration is **Connected**.
- Ensure the correct **Search Types** are enabled in you integration settings.
- Ensure **Inbound screen pop** and **Outbound screen pop** are enabled in your integration settings. See [About screen pop.](/documentation/docs/about-the-screen-pop-behavior-in-8x8-work-for-salesforce)
- Ensure pop-ups and redirects are allowed.
- Ensure third-party cookies are allowed.
- Ensure correct field-level security is set. To ensure correct access, see this [support article](/support/docs/salesforce-integration-field-level-security-causes-call-search-fail).
- Ensure 8x8 is added as a trusted domain in **Salesforce**.
- Clear your browser cache.