--- title: "Troubleshooting 8x8 Work for SugarCRM" slug: "troubleshooting-8x8-work-for-sugarcrm" updated: 2026-07-23T10:07:29Z published: 2026-07-23T10:07:29Z canonical: "help.8x8.com/troubleshooting-8x8-work-for-sugarcrm" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting 8x8 Work for SugarCRM Check out the following troubleshooting items: ## Inbound calls go straight to voicemail and/or I cannot make outbound calls. Make sure you are logged in to the **8x8 Work** desktop or mobile apps, or have a working desk phone. ## Activity in 8x8 Work does not trigger anything in SugarCRM - Make sure that you are connected to integration with **SugarCRM** under **Settings > Integrations > SugarCRM > connect** in the integration. - Set the appropriate flags as required for Auto Call Log. You can enable this option to automatically generate a call/chat log. A call log includes information about the time a call was initiated, terminated, duration and more. A chat log includes the chat transcript as well. - Make sure that a pop-up blocker is not preventing new tabs from opening from **SugarCRM**. ## My screen pop fails while integrated with 8x8 Work A **screen pop** failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites. **To clear the browser cache in Chrome:** 1. Click the **Menu** icon in the top-right corner of your Chrome browser window. 2. Select **Settings** from the menu. 3. Click **Advanced** at the bottom of the page. 4. Under **Privacy and security**, select **Clear browsing data**. 5. Select the following check boxes from the list: - Cookies and other site data. - Cached images and files. 6. Click **Clear data**. **To allow pop-ups in Chrome:** 1. Click the **Menu** icon in the top-right corner of your Chrome browser window. 2. Select **Settings** from the menu. 3. Click **Advanced** at the bottom of the page. 4. Under **Privacy and security**, select **Site settings**. 5. Under **Unsandboxed plugin access**, click **Add** next to the **Allow** section. 6. Enter , and confirm.