---
title: "Troubleshooting 8x8 Work for Zoho"
slug: "troubleshooting-8x8-work-for-zoho"
updated: 2026-07-30T15:03:49Z
published: 2026-07-30T15:03:49Z
canonical: "help.8x8.com/troubleshooting-8x8-work-for-zoho"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting 8x8 Work for Zoho

Check out the following troubleshooting items for **8x8 Work for Zoho**:

## Screen pop does not work

****Ensure the Integration is Connected****

1. In the integration app, go to **Settings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-settings_18x18(25).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A37Z&se=2026-11-03T23%3A19%3A37Z&sr=c&sp=r&sig=TF7e6UT3tavWhvwyFCgFPKABUQFwzwwIZO69CdNy9jI%3D) > **Integrations** > **Zoho**.
2. Ensure **Zoho** is connected.
3. If disconnected, click **Connect**.

**Ensure correct Search types are enabled**

Search types allows you to control what CRM objects are searched. These can be configured within settings or [CRM Integration Profiles](/documentation/docs/admin-console-set-up-crm-integration-profiles).

> [!NOTE]
> Note:
> 
> If you are a user, you may not have permission to edit **Search types**. Contact your administrator.

The 8x8 integration for Zoho Integration supports the following objects in Zoho:

- Account (enabled by default)
- Contact (enabled by default)
- Lead (disabled by default)
- Vendor (disabled by default)

**Inbound calls go straight to voicemail and/or cannot make outbound calls**

Make sure you are logged in to the **8x8 Work** desktop or mobile apps, or have a working desk phone.

**Clear cache**

Your web browser's cache is possibly corrupted with invalid information.

**In Google Chrome:**

1. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-more-gray_18x18(1).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A37Z&se=2026-11-03T23%3A19%3A37Z&sr=c&sp=r&sig=TF7e6UT3tavWhvwyFCgFPKABUQFwzwwIZO69CdNy9jI%3D) from the top-right corner of your Chrome browser window.
2. Select **Settings** from the menu.
3. Click on **Privacy and security** from the side navigation menu.
4. Click **Delete browsing dat**a.
5. Select the check boxes for:
  1. Cookies and other site data
  2. Cached images and files

1. Click **Delete data**.

**Allow pop-ups and redirects**

1. Go to your browser settings.
2. Click on **Privacy and Security** from the side navigation menu.
3. Click on **Site settings**.
4. Click on **Pop-ups and redirects**.
5. Click **Add** and enter <*https://cloud8.8x8.com*> to the list of allowed sites. Chrome automatically saves these settings.

> [!NOTE]
> Note:
> 
> This may not be required if your default settings has allowed all pop-ups and redirects to be displayed.
6. Ensure that a pop-up blocker is not preventing new tabs from opening from Zoho.

**Allow third-party cookies**

1. Go to your browser settings.
2. Click on **Privacy and Security** from the side navigation menu.
3. Click on **Site settings**.
4. Click on **Third party cookies**.
5. Click **Add** and enter <*https://cloud8.8x8.com*> to the list of allowed sites. Chrome automatically saves these settings.

> [!NOTE]
> Note:
> 
> This may not be required if your default settings allow all third party cookies.

**Ensure **screen pop** is enabled in settings**

Screen pop settings can be configured directly within user settings or for all users and subsets of users using [CRM Integration Profiles](/documentation/docs/admin-console-set-up-crm-integration-profiles).

Ensure **Inbound screen pop** and **Outbound screen pop** are enabled.

> [!NOTE]
> Note:
> 
> If you are a user, you may not have permission to configure **screen pop** settings. Contact your administrator.

## Search does not return any results

****Ensure the integration is connected****

1. In the integration app, go to **Settings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-settings_18x18(26).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A37Z&se=2026-11-03T23%3A19%3A37Z&sr=c&sp=r&sig=TF7e6UT3tavWhvwyFCgFPKABUQFwzwwIZO69CdNy9jI%3D)> **Integrations** > **Zoho**.
2. Ensure **Zoho** is connected.
3. If disconnected, click **Connect.**

**Ensure correct Search types are enabled**

Search types allows you to control what CRM objects are searched. These can be configured within settings or [CRM Integration Profiles](/documentation/docs/admin-console-set-up-crm-integration-profiles).

> [!NOTE]
> Note:
> 
> If you are a user, you may not have permission to edit **Search types**. Contact your administrator.

The 8x8 integration for Zoho Integration supports the following objects in Zoho:

- Account (enabled by default)
- Contact (enabled by default)
- Lead (disabled by default)
- Vendor (disabled by default)