--- title: "Troubleshooting: HubSpot integration" slug: "troubleshooting-hubspot-integration" status: "update" updated: 2026-10-26T15:01:21Z published: 2026-10-26T15:01:21Z canonical: "help.8x8.com/troubleshooting-hubspot-integration" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting: HubSpot integration Check out the following troubleshooting items: ## Activity in 8x8 Work and 8x8 Contact Center does not trigger anything in HubSpot - Make sure that you are connected to the integration with **HubSpot**. In the 8x8 Work for Hubspot integration, go to **Settings > Integrations > HubSpot**, and click **Connect**. In the **8x8 Contact Center** for **HubSpot** integration, go to **Change status** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-change-status_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A48Z&se=2026-11-03T22%3A51%3A48Z&sr=c&sp=r&sig=YnG4RThWhWDpRzKcaWmCySl5a%2BbVbB169J7QryQxDRM%3D)**> My profile > Integrations**, and click **Connect**. - Make sure that a pop-up blocker is not preventing new tabs from opening from **HubSpot**. **Set the required permissions** As a Super Admin, enable **Edit property settings** to grant non-Super Admins permission to create and edit object properties. To enable this permission: 1. Log into HubSpot using your Super Admin account. 2. Click **Settings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-settings-blue_17x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A48Z&se=2026-11-03T22%3A51%3A48Z&sr=c&sp=r&sig=YnG4RThWhWDpRzKcaWmCySl5a%2BbVbB169J7QryQxDRM%3D) from the top-right corner of the page. 3. From the side navigation menu, select **Users & Teams** from the **Account Management** section. 4. Hover over a user and click **Edit permissions**. The user’s access page displays. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/edit-permissions.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A48Z&se=2026-11-03T22%3A51%3A48Z&sr=c&sp=r&sig=YnG4RThWhWDpRzKcaWmCySl5a%2BbVbB169J7QryQxDRM%3D) 5. From the **Choose permissions** section, go to **Accounts** to expand the list of options. 6. Select **Settings access**. 7. Toggle ON **Edit property settings** to allow non- Super Admins to create and edit object properties. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/edit-property-settings.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A48Z&se=2026-11-03T22%3A51%3A48Z&sr=c&sp=r&sig=YnG4RThWhWDpRzKcaWmCySl5a%2BbVbB169J7QryQxDRM%3D) > [!NOTE] > Note: > > The **Edit property settings** option is unavailable for users with **View-Only Seat** access. 8. Click **Save** from the top-right corner of the screen. ## The integration won’t open **Troubleshoot integration launch issues** If you launch the 8x8 integration and receive a message that it is already open, but you cannot find it on your screen, your browser cache or cookies are the most likely cause. To resolve this issue, allow pop-ups and cookies for <*https://cloud8.8x8.com*> in Chrome, then clear your browser cache. If the issue persists, clear your browser cookies as well. To prevent the issue from recurring, users should log out and close the 8×8 integration at the end of their workday. ## My screen pop doesn't work **Allow pop-ups and redirects** 1. Go to your browser settings. 2. Click on **Privacy and Security** from the side navigation menu. 3. Click on **Site settings**. 4. Click on **Pop-ups and redirects**. 5. Click **Add** and enter <*https://cloud8.8x8.com*> to the list of allowed sites. Chrome automatically saves these settings. > [!NOTE] > Note: > > This may not be required if your default settings has allowed all pop-ups and redirects to be displayed. 6. Ensure that a pop-up blocker is not preventing new tabs from opening from **HubSpot** **Allow third-party cookies** 1. Go to your browser settings. 2. Click on **Privacy and Security** from the side navigation menu. 3. Click on **Site settings**. 4. Click on **Third party cookies**. 5. Click **Add** and enter <*https://cloud8.8x8.com*> to the list of allowed sites. Chrome automatically saves these settings. > [!NOTE] > Note: > > This may not be required if your default settings allow all third party cookies. **Clear cache** Your web browser's cache is possibly corrupted with invalid information. **In Google Chrome:** 1. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-more_18x18(3).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A48Z&se=2026-11-03T22%3A51%3A48Z&sr=c&sp=r&sig=YnG4RThWhWDpRzKcaWmCySl5a%2BbVbB169J7QryQxDRM%3D) from the top-right corner of your Chrome browser window. 2. Select **Settings** from the menu. 3. Click on **Privacy and security** from the side navigation menu. 4. Click **Delete browsing dat**a. 5. Select the check boxes for: 1. Cookies and other site data 2. Cached images and files 1. Click **Delete data**. **Set the required permissions** As a Super Admin, enable **Edit property settings** to grant non-Super Admins permission to create and edit object properties. To enable this permission: 1. Log into HubSpot using your Super Admin account. 2. Click **Settings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-settings-blue_17x18(1).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A48Z&se=2026-11-03T22%3A51%3A48Z&sr=c&sp=r&sig=YnG4RThWhWDpRzKcaWmCySl5a%2BbVbB169J7QryQxDRM%3D) from the top-right corner of the page. 3. From the side navigation menu, select **Users & Teams** from the **Account Management** section. 4. Hover over a user and click **Edit permissions**. The user’s access page displays. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image(5).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A48Z&se=2026-11-03T22%3A51%3A48Z&sr=c&sp=r&sig=YnG4RThWhWDpRzKcaWmCySl5a%2BbVbB169J7QryQxDRM%3D) 5. From the **Choose permissions** section, go to **Accounts** to expand the list of options. 6. Select **Settings access**. 7. Toggle ON **Edit property settings** to allow non- Super Admins to create and edit object properties. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/edit-property-settings(1).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A48Z&se=2026-11-03T22%3A51%3A48Z&sr=c&sp=r&sig=YnG4RThWhWDpRzKcaWmCySl5a%2BbVbB169J7QryQxDRM%3D) > [!NOTE] > Note: > > The **Edit property settings** option is unavailable for users with **View-Only Seat** access. 8. Click **Save** from the top-right corner of the screen.