--- title: "Troubleshooting the 8x8 integration for Copper" slug: "troubleshooting-the-8x8-integration-for-copper" updated: 2026-07-23T10:07:36Z published: 2026-07-23T10:07:36Z canonical: "help.8x8.com/troubleshooting-the-8x8-integration-for-copper" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting the 8x8 integration for Copper Check out the following troubleshooting items for 8x8 integration with **Copper**: ## Activity in 8x8 Work and 8x8 Contact Center does not trigger a screen pop or call logs in Copper. - Under **Settings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-settings_18x18(12).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A39Z&se=2026-11-03T23%3A19%3A39Z&sr=c&sp=r&sig=u%2B0%2B7Ztj0qutg1tYcWU%2F9h6m3kqgqlrgWIzrBDc26YA%3D) **> Integrations > Copper** > connect in the integration, make sure that you are connected to integration with **Copper**. - Under **Settings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-settings_18x18(13).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A39Z&se=2026-11-03T23%3A19%3A39Z&sr=c&sp=r&sig=u%2B0%2B7Ztj0qutg1tYcWU%2F9h6m3kqgqlrgWIzrBDc26YA%3D) **> Integrations > Copper** in the integration, enable the **Auto Call Log** option to automatically generate a call, chat, and voicemail log. A call log includes information about the time a call was initiated, terminated, duration and more. A chat log includes the chat transcript as well. - Make sure that a pop-up blocker is not preventing new tabs from opening from **Copper**. ## My screen pop fails in CRM integration with 8x8 Work and 8x8 Contact Center. A **screen pop** failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites. **To clear the browser cache in Chrome** 1. Click the **More** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-more_18x18(9).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A39Z&se=2026-11-03T23%3A19%3A39Z&sr=c&sp=r&sig=u%2B0%2B7Ztj0qutg1tYcWU%2F9h6m3kqgqlrgWIzrBDc26YA%3D)icon in the top-right corner of your Chrome browser window. 2. Select **Settings** from the menu. 3. Click **Advanced** at the bottom of the page. 4. Under **Privacy and security**, select **Clear browsing data**. 5. Select the following check boxes from the list: - Cookies and other site data. - Cached images and files. 6. Click **Clear data**. **To allow pop-ups in Chrome** 1. Click the **More** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-more_18x18(10).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A39Z&se=2026-11-03T23%3A19%3A39Z&sr=c&sp=r&sig=u%2B0%2B7Ztj0qutg1tYcWU%2F9h6m3kqgqlrgWIzrBDc26YA%3D) icon in the top-right corner of your Chrome browser window. 2. Select **Settings** from the menu. 3. Click **Advanced** at the bottom of the page. 4. Under **Privacy and security**, select **Site settings**. 5. Under **Unsandboxed plugin access**, click **Add** next to the **Allow** section. 6. Enter , and confirm.