---
title: "Use call controls in 8x8 Work for Bullhorn"
slug: "use-call-controls-in-8x8-work-for-bullhorn"
updated: 2026-07-23T10:06:50Z
published: 2026-07-23T10:06:50Z
canonical: "help.8x8.com/use-call-controls-in-8x8-work-for-bullhorn"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use call controls in 8x8 Work for Bullhorn

While on a call in **8x8 Work for Bullhorn**, you have access to call controls that enhance your calling experience.

## Hold and resume calls

While on an active call, you can place the call on hold. The other party listens to music while on hold.

**To hold or resume calls:**

1. While on a call, click **Hold** in the call control panel.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/hold-call.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A39Z&se=2026-11-03T23%3A20%3A39Z&sr=c&sp=r&sig=yaHOGCiKwWZ3F1w%2FzxN2Mvf%2FFxsffvqRV%2BQWFFcl7co%3D)
2. To resume the call, click **Resume**.

## Add and merge calls

With multiple-line calling, the app allows you to add a call, switch between calls, and create a conference from multiple calls.

> [!NOTE]
> Note:
> 
> The ability to make additional calls depends on how your **8x8 Work** extension is set up.

**To add a call and create a conference:**

1. While on a call, notify the caller that you are about to create a conference.
2. Click **New Line** above the call control panel.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/merge-call.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A39Z&se=2026-11-03T23%3A20%3A39Z&sr=c&sp=r&sig=yaHOGCiKwWZ3F1w%2FzxN2Mvf%2FFxsffvqRV%2BQWFFcl7co%3D)
3. Dial the desired number in the dialpad that appears.
4. Depending on your settings, you may need to first accept an outgoing call in order to successfully add a call.
5. To merge the calls, click **Merge** in the call control panel. The conference ends when one of the three parties hangs up.

## Transfer calls

You can transfer a live call to another **8x8 Work** extension or another phone number.

**To transfer calls:**

1. While on a call, inform the caller about the transfer.
2. Click **Transfer** in the call control panel.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/transfer-call.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A39Z&se=2026-11-03T23%3A20%3A39Z&sr=c&sp=r&sig=yaHOGCiKwWZ3F1w%2FzxN2Mvf%2FFxsffvqRV%2BQWFFcl7co%3D)
3. From the **contact directory**, select a contact to transfer to. OR From the dialpad, dial a number to transfer to. The call is transferred, and you are disconnected from the call.

## Record calls

You can record a call from **8x8 Work for Bullhorn**, and then access recordings from the **8x8 Work**.

> [!NOTE]
> Note:
> 
> Before recording a call, please review call recording laws in your region.

**To record calls:**

1. While on a call, click **Record** in the call control panel. Call recording continues either until the call ends, or until you stop the recording.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/record-call.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A39Z&se=2026-11-03T23%3A20%3A39Z&sr=c&sp=r&sig=yaHOGCiKwWZ3F1w%2FzxN2Mvf%2FFxsffvqRV%2BQWFFcl7co%3D)
2. To stop recording, click **Recording**.

**To access call recordings:**

1. Log in to the **8x8 Work for Desktop** or **8x8 Work** for Web app.
2. Select **Call Recordings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-recording_19x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A39Z&se=2026-11-03T23%3A20%3A39Z&sr=c&sp=r&sig=yaHOGCiKwWZ3F1w%2FzxN2Mvf%2FFxsffvqRV%2BQWFFcl7co%3D) from the navigation bar.
3. From the list of recordings, you can review the desired recording.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/call-recordings-work-web.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A39Z&se=2026-11-03T23%3A20%3A39Z&sr=c&sp=r&sig=yaHOGCiKwWZ3F1w%2FzxN2Mvf%2FFxsffvqRV%2BQWFFcl7co%3D)