---
title: "Use call queues"
slug: "use-call-queues"
updated: 2026-07-23T10:07:41Z
published: 2026-07-23T10:07:41Z
canonical: "help.8x8.com/use-call-queues"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use call queues

As a member of a call queue in **8x8 Work for Desktop**, you can receive calls directed to your queue, and can work with other members in the queue to deliver a more effective customer experience. If you are not assigned to a call queue, you do not see the **Call queues ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_CallQ_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A23%3A55Z&se=2026-11-03T21%3A23%3A55Z&sr=c&sp=r&sig=bFT3ca6nUAPkiI3b972%2FC73SX0dx%2FUbY7hxDnIPr%2FQs%3D)** page in your interface.

Depending on your call queue setup, you may either log in to your call queue(s) manually, or be logged in automatically when you log in to **8x8 Work for Desktop**. By default, you are logged in to your call queues automatically.

**To access your call queues:**

1. Click **Call queues ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_CallQ_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A23%3A55Z&se=2026-11-03T21%3A23%3A55Z&sr=c&sp=r&sig=bFT3ca6nUAPkiI3b972%2FC73SX0dx%2FUbY7hxDnIPr%2FQs%3D)** to open a list of your assigned call queues. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Calls_CallQ.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A23%3A55Z&se=2026-11-03T21%3A23%3A55Z&sr=c&sp=r&sig=bFT3ca6nUAPkiI3b972%2FC73SX0dx%2FUbY7hxDnIPr%2FQs%3D)
2. In the list of call queues, next to the desired call queue, you can:
  - If enabled by your administrator, log in or out of the available call queues as needed. Depending on the status, your call queues are listed as **Available** or **Logged in**.
  - If available to your subscription, click the **Analytics ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_VOAnalytics_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A23%3A55Z&se=2026-11-03T21%3A23%3A55Z&sr=c&sp=r&sig=bFT3ca6nUAPkiI3b972%2FC73SX0dx%2FUbY7hxDnIPr%2FQs%3D)** option to open details on the call queue in **Analytics for 8x8 Work**.