---
title: "Use IM and SMS messages"
slug: "use-im-and-sms-messages"
updated: 2026-07-30T13:20:27Z
published: 2026-07-30T13:20:30Z
canonical: "help.8x8.com/use-im-and-sms-messages"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use IM and SMS messages

**8x8 Work** enables you to send and receive messages via desktop or mobile with your colleagues or external contacts. Would you like to make your messages more effective by attaching a relevant file, highlighting key parts of a message, or even elevating an important conversation through **8x8 Meet**? **8x8 Work** messaging enables all of this and more.

The advanced noise management feature automatically detects which computer or device the user is using more actively to send and view messages, and suppresses notifications on the less active device.

> [!NOTE]
> **Note:**
> 
> IM is available for all 8x8 customers, while SMS messaging is currently available only for phone numbers in the United States and Canada.

For details on messaging a group of people, please refer to how you can use:

- [Team Messaging](/documentation/docs/use-team-messaging)
- [MMS group messaging](/documentation/docs/use-the-group-mms-messaging)

**Send or receive IM messages**

When you send an instant message to a company contact, you can view the contact’s availability status, and whether the message has been successfully sent and read.

If you send incorrect information in a message or direct a message to the wrong chat, you can [edit](/documentation/docs/faq-messages#edit) or [delete](/documentation/docs/faq-messages#delete) the message it as necessary.

**To write a new message to a company contact:**

1. Open **Messages ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-message_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)** to view your list of chats.
2. Click **New ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-new-message_17x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)** to bring up a menu.

![Messages - Create new individual, text, or bulk text messages or room](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/messages-new-room.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)
3. In the menu that pops up, click **1:1 Message ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-sms-message_19x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)**.
4. In the **Select Contacts** window that appears, search by name, number, or email the desired company contact to chat and start writing the message. If the contact has multiple phone numbers available for messaging, click the contact's avatar to view the details, including a list of phone numbers, and select the one you prefer. For the best messaging experience, choose the contact's **8x8 Work** number (listed with their four-digit user extension)

![Contact selection interface displaying names and roles for easy access.](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/instant-message.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)

**To reply in a conversation with a company contact:**

1. Open **Messages ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-message_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)** to view your list of chats.
2. From the **All** or **Messages** sections of your chat list, select the contact you wish to chat with, and begin writing your message.

**Create expressive messages with Compose with AI**

A new **AI Writing Tools** feature has been integrated into the chat area, allowing users to create efficient and expressive messages.

> [!NOTE]
> Note:
> 
> The **AI Writing Tools** feature is disabled by default. Administrators can enable it in the **Work Apps Settings** section of the **8x8 Admin Console** by toggling on the **Allow AI in Chat** option.

![Messages - Create efficient and expressive messages with AI Writing Tools](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/chat-ai-writing-tools.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)

The chat input area now features an **Compose with AI** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-compose-with-ai_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D) button and a list of tools designed to help you craft the perfect message:

- **Generate Reply**: Instantly creates a response.
- **Professional**: Maintains a formal and polished tone.
- **Casual**: Keeps the message relaxed and conversational.
- **Sympathetic**: Adds warmth and empathy.
- **Expand**: Adds more detail and depth.
- **Shorten**: Makes the message concise and straight to the point.
- **Rephrase**: Improves the submitted response.
- **Original**: Restores the original response.
- **Clear message**: Remove AI-generated content before sending.

![Messages - Enhance your reply with AI writing tools](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/chat-ai-refine-reply.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)![Messages - Rephrase your response with AI writing tools for improvement](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/chat-ai-rephrase.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)![Click "Clear message" to remove AI-generated content before sending](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clear-ai-generated-reply.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)

> [!NOTE]
> Note:
> 
> A **Generate Reply** option has been added to the **More** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-more-conversation_9x18(1).png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D) menu for any text message, making responses quicker and easier.

![Messages - Use Generate reply in the More menu to reply to any message](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/chat-reply-conversation-more.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)

> [!NOTE]
> Note:
> 
> AI writing tools now provide responses in your preferred language, saving time and making collaboration easier for global teams.

![8x8 Work Desktop: Side-by-side view showing an AI-generated reply in the user's preferred language within a thread conversation](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ai-writing-tools-languages.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)

**Initiate an SMS conversation through the 8x8 votel:// protocol**

You now have the ability to use the 8x8 votel:// protocol to quickly jump from a browser directly into 8x8 Work for Desktop, and to initiate/view an SMS conversation page with a certain contact.

Let’s say you are navigating in a browser, and you want to jump to a certain contact conversation page, in the 8x8 Work for Desktop. Enter the **votel://sendsms/<number>** expression in the browser search bar. The chat with that contact number now displays in the the 8x8 Work for Desktop conversation page.

**To initiate an SMS conversation in 8x8 Work for Desktop through the 8x8 votel://sendsms/<number> protocol:**

1. In the search bar of the preferred browser, enter the **votel://sendsms/<number>** protocol, where the <number> variable represents the phone number of the contact you want to chat with.
2. In the **Open 8x8 Work?** window that opens, click **Open 8x8 Work**.

The **8x8 Work for Desktop** app opens and displays the 1:1 SMS conversation with that <number>.

> [!NOTE]
> Note:
> 
> If the SMS conversation fails to open, caused by an invalid number or an SMS not allowed, etc., an error notification displays: **"Invalid Phone Number. Please check and try again."**.

![Messages - Initiate an SMS conversation in 8x8 Work for Desktop through the 8x8 votel://sendsms/&lt;number&gt; protocol](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/votell-send-sms.gif?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)

**Initiate a chat directly from the internal call's call card**

During an internal call, you can now initiate a chat with the participant directly from the call card by clicking **Chat ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-chat-call-card_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)**. This option allows you to quickly message the caller or callee without needing switch to the **Messages ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-message_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)** menu.

![Messages - Initiate a chat from a call card](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/initiate-chat-from-call-card.gif?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)

**Send or receive text messages**

You can send a text message to an individual contact or to a group of up to 10 members, including both internal and external numbers. Sending a message to an external number or a personal contact will result in an SMS.

> [!NOTE]
> Note:
> 
> To use SMS on **8x8 Work**, ensure SMS messaging is enabled on your phone system.

To write a new message to an external contact:

1. Open **Messages ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-message_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)** to view your list of chats.
2. Click the **New ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-new-message_17x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)** option to bring up a menu.
3. In the menu that pops up, select **Text Message ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-text-message.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)**.
4. In the **Text Message** window. add member by typing a name, number or email in the **To:** box and begin writing the message. If the contact has multiple phone numbers you can message, clicking the contact reveals the list of phone numbers; from the list, click the desired number labeled as Mobile.

> [!NOTE]
> Note:
> 
> To create a group text message, add at lest one external number. A new Group MMS room is created and you can start writing your message. To find more about creating rooms, refer to Use the Group MMS messaging.
5. Click **Ok**.

> [!NOTE]
> Note:
> 
> You can open an SMS conversation with a certain contact by using the 8x8 **votel://sendsms/<number>** protocol and write your message.

To reply in a conversation with an external contact:

1. Open **Messages ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-message_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)** to view your list of chats.
2. From the **All** or **Messages** sections of your chat list, select the desired contact to chat with, and begin writing the message.

> [!NOTE]
> Note
> 
> You can open an SMS conversation with a certain contact by using the 8x8 **votel://sendsms/<number>** protocol and write your message.

**SMS content filtering in **8x8 Work** apps**

To protect your SMS campaigns and ensure compliance with carrier regulations, 8x8 now automatically filters outbound SMS messages sent through the **8x8 Work** apps.

To learn more, see [SMS content filtering in 8x8 Work](/documentation/docs/sms-content-filtering-in-8x8-work)

**Block/unblock external SMS from unknown contacts**

Let's say you are receiving spam SMS from an external number that is not in your contact list, and the messages are interrupting your work. You can now block the sender from sending you messages with a simple click.

> [!NOTE]
> Note:
> 
> Only spam SMS received from external numbers that are not in your contact list can be blocked. Messages received from numbers in your contact directory cannot be blocked.

You can block SMS messages from external numbers that are not saved in your contacts. Calls and SMS messages are managed separately; blocking an SMS only prevents that number from reaching you through this specific communication channel.

To block an external SMS:

1. From the navigation menu, click **Messages ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-message_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)** to view your list of chats.
2. Select the message sender you wish to block.
3. In the sender row, click **More ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-more-conversation_9x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)** > **Block sender ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/block-sender_19x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)**.

![Messages - Block an external SMS sender](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/block-number.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)

Once blocked, the SMS is removed from your list of chats.

> [!NOTE]
> Note:
> 
> You can also block the sender in the **Messages ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-message_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)** area from either the contacts list by clicking **More Options ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-more-conversation_9x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)** > **View Contact details ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-contact-info-desk_17x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)** > **Block sender ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-block-sender_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)** or from the chat window by clicking **More Options ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-more-conversation_9x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)** > **Block sender ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/block-sender_19x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)**.

To unblock an external SMS:

> [!NOTE]
> Notes:
> 
> To unblock an SMS sender you must remember the number you blocked.

1. From the navigation menu, select **Search ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-serch-menu_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)** and type the number you wish to unblock.
2. When located, click the **Message ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-message_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)** in the contact row.
3. Select the message sender you wish to block.
4. In the sender row, click **More ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-more-conversation_9x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)** more options.
5. In the sender row, click **More ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-more-conversation_9x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)** > **Unblock sender![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-unblock-number_21x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)**.

![Unblock an external SMS sender](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/unblock%20the%20number.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)

Once unblocked, the sender remains visible in the chat list.

> [!NOTE]
> Notes:
> 
> - You can unblock a sender from the **Messages ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-message_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)** area from either the contacts list by clicking **More Options** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-More_desk_9x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D) **View Contact details ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-contact-info-desk_17x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)** > **Unblock sender ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-unblock-number_21x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)**or from the conversation window by clicking **More Options**![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-More_desk_9x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D) > **Unblock sender ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-unblock-number_21x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)**. - Once a sender is unblocked, any messages received after blocking that sender will not be displayed.