---
title: "Use the click-to-call tel:// link protocol and 8x8 Web Dialer to initiate calls"
slug: "use-the-click-to-call-tel-link-protocol-and-8x8-web-dialer-to-initiate-calls"
updated: 2026-07-23T10:07:29Z
published: 2026-07-23T10:07:29Z
canonical: "help.8x8.com/use-the-click-to-call-tel-link-protocol-and-8x8-web-dialer-to-initiate-calls"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use the click-to-call tel:// link protocol and 8x8 Web Dialer to initiate calls

When 8x8 Work for Desktop is not available (for example, Chromebooks), the 8x8 WebDialer can trigger the calls via 8x8 Work for Web instead of the native client.

By using the click-to-call tel:// link protocol, you can simply click any number within a browser to place a call directly from the 8x8 Work for Web app, and connect with another user in real time.

**Prerequisites:** To be able to use the click-to-call protocol within 8x8 Work for Web, first you need to:

- [Manage the Chrome browser protocol handlers](/documentation/docs/use-the-click-to-call-tel-link-protocol-and-8x8-web-dialer-to-initiate-calls#chrome-protocol-handlers).
- [Register 8x8 Work for Web to handle tel:// links and the 8x8 WebDialer integration](/documentation/docs/use-the-click-to-call-tel-link-protocol-and-8x8-web-dialer-to-initiate-calls#register-8x8-work-tel-votel-links)

**Manage the Chrome browser protocol handlers:**

1. In the Chrome browser address bar, enter **chrome://settings/handlers** and press **Enter**.
2. In the **Protocol handlers** section, make sure the **Sites can ask to handle protocols** option is enabled.

> [!NOTE]
> Note:
> 
> Optionally, to navigate to the protocol handlers you can choose to open Chrome. On the upper-right corner, click **More ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-chrome-more_14x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A56Z&se=2026-11-03T22%3A53%3A56Z&sr=c&sp=r&sig=Jzhcg4oKMn0gi62yPyUoM2pPpLqPUmXY%2BTGS2eTUBSo%3D)** and click **Settings** > **Privacy and Security** > **Site Settings** > **Permissions** >**Additional permissions** > **Protocol handlers**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/chrome-protocol-handlers.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A56Z&se=2026-11-03T22%3A53%3A56Z&sr=c&sp=r&sig=Jzhcg4oKMn0gi62yPyUoM2pPpLqPUmXY%2BTGS2eTUBSo%3D)

**Register 8x8 Work for Web to handle tel:// links and the 8x8 WebDialer integration**

1. In 8x8 Work for Web, navigate to **Settings** > **Audio and Video**, and under **Browser Protocol Handlers**, click **Register**.
2. In the windows that pop up, click **Allow**. The 8x8 Work for Web app now is able to handle the click-to-call browser protocol for both tel and web + votel links.

> [!NOTE]
> Note:
> 
> If you click **Block** or you close the popup window, the pop up window will not display again. To be able to see the protocol registration flow, you have to remove it from the block list in **chrome://settings/handlers** section first.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/click-to-tell-web-settings.gif?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A56Z&se=2026-11-03T22%3A53%3A56Z&sr=c&sp=r&sig=Jzhcg4oKMn0gi62yPyUoM2pPpLqPUmXY%2BTGS2eTUBSo%3D)

**Trigger a call using the click to call tel:// link protocol within 8x8 Work for Web:**

1. In the address bar of the Chrome browser, enter tel:// followed by the phone number you wish to dial. For example **tel://16692380507** or **tel://+16692380507**.
2. At this point:
  - **If the 8x8 Work app is assigned to the 8x8 Work app** - The 8x8 Work for Web app opens initiating the call. If a new **Make a call from** window pops up, then click **8x8 Work**. The 8x8 Work for Web app opens initiating the call.
  - **If the tel protocol is not already assigned to an application** - In the new window that pops up, click **Allow** and select an application to place the call, then you can initiate your call

> [!WARNING]
> Important!
> 
> If you have registered to call with 8x8 Work from both your operating system and from the browser, when initiating a call outside the browser it goes through the 8x8 Work for Desktop app, while when initiating a call from a browser page, it goes through 8x8 Work for Web.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/trigger-calls-tel.gif?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A56Z&se=2026-11-03T22%3A53%3A56Z&sr=c&sp=r&sig=Jzhcg4oKMn0gi62yPyUoM2pPpLqPUmXY%2BTGS2eTUBSo%3D)

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/click-to-call-tel-protocol.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A56Z&se=2026-11-03T22%3A53%3A56Z&sr=c&sp=r&sig=Jzhcg4oKMn0gi62yPyUoM2pPpLqPUmXY%2BTGS2eTUBSo%3D)