---
title: "Use the Group MMS messaging"
slug: "use-the-group-mms-messaging"
updated: 2026-07-23T10:06:56Z
published: 2026-07-23T10:06:56Z
canonical: "help.8x8.com/use-the-group-mms-messaging"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use the Group MMS messaging

> [!NOTE]
> Note:
> 
> This feature is only available for usage-based billing customers.

The group messaging feature allows you to create MMS groups to communicate with internal and external numbers.

**To create a MMS group:**

1. Click **Messages ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-message_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A50Z&se=2026-11-03T22%3A12%3A50Z&sr=c&sp=r&sig=iNlTd2gMMDYkOmtodsHU5wT0GKSd62W3Dxf%2BgyKXcjE%3D)**.
2. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-new-message-room-desktop_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A50Z&se=2026-11-03T22%3A12%3A50Z&sr=c&sp=r&sig=iNlTd2gMMDYkOmtodsHU5wT0GKSd62W3Dxf%2BgyKXcjE%3D)**New**>**Text Message ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-text-message.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A50Z&se=2026-11-03T22%3A12%3A50Z&sr=c&sp=r&sig=iNlTd2gMMDYkOmtodsHU5wT0GKSd62W3Dxf%2BgyKXcjE%3D)**.

![The Text Message option allows you to chat with multiple internal and external numbers](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/text-message.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A50Z&se=2026-11-03T22%3A12%3A50Z&sr=c&sp=r&sig=iNlTd2gMMDYkOmtodsHU5wT0GKSd62W3Dxf%2BgyKXcjE%3D)
3. In the **Text Messages** window, add the internal and external numbers you want to chat with.

> [!NOTE]
> Note:
> 
> You must enter at least one external number to create an MMS group.

![Group MMS messages - Start a group with internal and external numbers](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/text-message-start.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A50Z&se=2026-11-03T22%3A12%3A50Z&sr=c&sp=r&sig=iNlTd2gMMDYkOmtodsHU5wT0GKSd62W3Dxf%2BgyKXcjE%3D)
4. Click **Ok** to create a Group MMS room containing all the specified numbers.

> [!NOTE]
> Note:
> 
> An MMS group room can only include domestic external numbers from the US or Canada.

![The MMS Group room is automatically created for communication with internal and external numbers](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/text-message-mms-group.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A50Z&se=2026-11-03T22%3A12%3A50Z&sr=c&sp=r&sig=iNlTd2gMMDYkOmtodsHU5wT0GKSd62W3Dxf%2BgyKXcjE%3D)
5. Whenever members are added or removed from the group, a new Group MMS room will be automatically created with the updated participants.

> [!NOTE]
> Note:
> 
> This feature is enabled by default for all customers on usage-based billing. Admins can disable it via the 8x8 Admin Console app by toggling the **Disable Group MMS** option located under **General**, in the **Profile Policies** section. For more information, contact your **8x8 Work** administrator, or refer to [8x8 Admin Console - Review Profile Policy](/documentation/docs/review-profile-policy).