---
title: "Users"
slug: "users"
updated: 2026-07-23T10:07:41Z
published: 2026-07-23T10:07:41Z
canonical: "help.8x8.com/users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Users

The Users page contains:

- [Users](/documentation/docs/users#users-page)
- [Recent Call Log](/documentation/docs/users#recent-call-log)

### Users Page

The **Users** page contains information and features regarding the Voice for Teams users:

- **User** and **Service Type**: Review synced Teams users:
  - In the **User** column, you can filter for specific Teams users.
  - By expanding individual **User** entries, you can verify or change specific information about the Teams user. This includes overriding the default service option you configure for **Voicemail** and d**Music On Hold**.
- **SIP User**: Review corresponding synced 8x8 users:
  - You can filter for a specific 8x8 user.
- **Registration**: Review the SIP registration status of the 8x8 users at a glance:
  - Click the drop-down menu to filter the user list by a specific SIP registration status.
- **Calls**: See the success status of recent inbound and outbound Teams user calls at a glance:
  - See more information about the **Calls** column in [Recent Call Log](/documentation/docs/users#recent-call-log).
- **Sync Now**: Initiate service sync processes from the Users page.
- **PBX user licenses available**: These licenses are specific to the Voice for Teams admin portal, and should exactly match the number of MS Teams licenses in your 8x8 Admin Console, under Licenses.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Users.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A56%3A28Z&se=2026-11-03T23%3A56%3A28Z&sr=c&sp=r&sig=%2BMAYStFS4k0vsgxz53pKqm96SogdGzXFTHHyth9NxFE%3D)

### Recent Call Log

The Voice for Teams admin portal provides a basic call log for each user, containing detailed SIP information for individual calls.

> [!NOTE]
> Note:
> 
> The **Recent Call Log** is not intended to provide extended call data analytics. User calls will remain in the recent call log for three days.

**To view a user Recent Call Log:**

1. In the **Users** page, in the **Calls** column, hover over the arrows of a specific user whose logs you want to see. A **Recent Calls** window displays.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Users_1.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A56%3A28Z&se=2026-11-03T23%3A56%3A28Z&sr=c&sp=r&sig=%2BMAYStFS4k0vsgxz53pKqm96SogdGzXFTHHyth9NxFE%3D)
2. Click **View Recent Call Log** to see a list of calls initiated or received by that user.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Users_2.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A56%3A28Z&se=2026-11-03T23%3A56%3A28Z&sr=c&sp=r&sig=%2BMAYStFS4k0vsgxz53pKqm96SogdGzXFTHHyth9NxFE%3D)
3. In the **Recent Call Log** page, in the row of a call entry whose call log you want to see, click the arrow icon ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Users_3.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A56%3A28Z&se=2026-11-03T23%3A56%3A28Z&sr=c&sp=r&sig=%2BMAYStFS4k0vsgxz53pKqm96SogdGzXFTHHyth9NxFE%3D). A detailed call log displays.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Users_5.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A56%3A28Z&se=2026-11-03T23%3A56%3A28Z&sr=c&sp=r&sig=%2BMAYStFS4k0vsgxz53pKqm96SogdGzXFTHHyth9NxFE%3D)
4. Optional: In the upper-right corner of the **Recent Call Log** page, turn on **Diagnostic Hold** to keep a specific call detail record for more than three days.