---
title: "Activate 8x8 Agent Workspace"
slug: "vcc-activate-8x8-agent-workspace"
updated: 2026-07-23T10:06:34Z
published: 2026-07-23T10:06:34Z
canonical: "help.8x8.com/vcc-activate-8x8-agent-workspace"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Activate 8x8 Agent Workspace

> [!NOTE]
> Note:
> 
> Applicable to 8x8 Contact Center administrators only

As an 8x8 Contact Center admin, you can now activate the 8x8 Agent Workspace for all agents, specific agent-groups, and specific agents. You can further allow an agent to switch between the classic Agent Console and the new 8x8 Agent Workspace applications.

As an admin, log into 8x8 Configuration Manager to enable these settings.

**Activate 8x8 Agent Workspace for all agents:**

1. Log in Go to **Home > Profile**.
2. Under **Agent Experience Selection**, select **Agent Workspace** from the following options:
  - Agent Console
  - Agent Workspace - Activated across all agents
  - Flexible - Allows agents to switch between Agent Console and Agent Workspace. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/activate-aw-tenant.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A01Z&se=2026-11-03T23%3A19%3A01Z&sr=c&sp=r&sig=GrIecxHqn67j9AV100BmNv%2FvUZGjNJAVyB9UDuoHsHA%3D)
3. Click **Save**.

**Activate 8x8 Agent Workspace for an agent group:**

1. Go to **Agent Groups** from the menu.
2. From the list of groups, select to edit a group.
3. In **General**, under **Agent Experience Selection**, select **Agent Workspace** from the following options:
  - Agent Console
  - Agent Workspace - Activated for entire group
  - Flexible - Allows agents within this group to switch between Agent Console and Agent Workspace ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/activate-aw-group.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A01Z&se=2026-11-03T23%3A19%3A01Z&sr=c&sp=r&sig=GrIecxHqn67j9AV100BmNv%2FvUZGjNJAVyB9UDuoHsHA%3D)
4. Click **Save**.

**Activate 8x8 Agent Workspace for an individual agent:**

1. Go to **Users** from the menu.
2. From the list, select a user to edit settings.
3. In **General**, under **Agent Experience Selection**, select **Agent Workspace** from the following options:
  - Agent Console
  - Agent Workspace - Activated for this agent
  - Flexible - Allows this agent to switch between Agent Console and Agent Workspace ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/activate-aw-user.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A01Z&se=2026-11-03T23%3A19%3A01Z&sr=c&sp=r&sig=GrIecxHqn67j9AV100BmNv%2FvUZGjNJAVyB9UDuoHsHA%3D)
4. Click **Save**.