---
title: "Add users"
slug: "vcc-add-users"
updated: 2026-07-22T15:13:41Z
published: 2026-07-23T10:07:46Z
canonical: "help.8x8.com/vcc-add-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add users

**8x8 Contact Center** users are grouped under the **Users** tab in the **8x8 Configuration Manager**. It allows **Primary administrator**s to assign the privileges of an agent and administrator to the same user, eliminating the need for separate logins. Users in **8x8 Contact Center** are grouped into:

- **Agents**: Agents handle customer interactions channeled through the contact center. **8x8 Contact Center** supports regular agents and supervisors.
- **Supervisors**: Supervisors are agents with special privileges who have the ability to monitor agent activity and to adjust their participation in queues. See [Grant Supervisors Rights](/documentation/docs/vcc-grant-supervisor-rights) for details.
- **Administrators**: Administrators configure the contact center's resources and behavior. An administrator can be a **Primary administrator** with unrestricted access to all the configuration objects, or a **Secondary administrator** with full or partial configuration rights.

Adding a user involves:

1. [Creating User Accounts](/documentation/docs/create-user-accounts)
2. [Configuring user properties](/documentation/docs/vcc-configure-user-properties)
3. [Configuring phone settings](/documentation/docs/vcc-configure-phone-settings)
4. [Assigning agents to queues](/documentation/docs/vcc-assign-agents-to-queues)
5. [Granting supervisor rights](/documentation/docs/vcc-grant-supervisor-rights)
6. [Granting **Local CRM** permissions](/documentation/docs/vcc-grant-local-crm-permissions)
7. [Defining the number of concurrent chats](/documentation/docs/vcc-configure-multiple-chats)