---
title: "Configure voicemail delivery message"
slug: "vcc-configure-voicemail-delivery-message"
updated: 2026-07-23T10:07:13Z
published: 2026-07-23T10:07:13Z
canonical: "help.8x8.com/vcc-configure-voicemail-delivery-message"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure voicemail delivery message

When an **8x8 Contact Center** agent accepts a voicemail interaction, a voicemail delivery message is played to inform the agent that a voicemail message is being offered. With the default setting, a prompt is offered to the agent to press 1 to receive the voicemail as an email attachment, or hang up to delete the voicemail. However, you can upload a custom voicemail delivery message and configure it to suit your contact center's needs. You can also configure to email the voicemail to one or multiple email addresses using **8x8 Configuration Manager**.

**To define interactive voicemail in 8x8 Configuration Manager:**

1. From the **Configuration Menu**, open **Queues/Skills**.
2. Find the voicemail queue you wish to modify, and click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_edit_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A37Z&se=2026-11-03T23%3A39%3A37Z&sr=c&sp=r&sig=KYcoW86UbccTgQ6A4ZHL5Jf953znAs%2BJhGrfR0eBSYc%3D).
3. Go to the **IVR** tab. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cfgmgrqueuesvmailivr01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A37Z&se=2026-11-03T23%3A39%3A37Z&sr=c&sp=r&sig=KYcoW86UbccTgQ6A4ZHL5Jf953znAs%2BJhGrfR0eBSYc%3D)The following table summarizes the options under **Queues/Skills > Voicemail > IVR**:

| IVR Tab Option | Description |
| --- | --- |
| Voice Mail Delivery Message (Played to Agent) | Select a message to be played by **8x8 Contact Center** to inform the agent of a voicemail message waiting in the queue. |
| Upload Custom | Click **Upload Custom** to upload a custom voicemail delivery message. |
| Play Audio | Click **Play Audio** to play the currently selected voicemail delivery message. |
| Delete Voice Mail | To enable **Delete Voice Mail**, you must upload a custom voicemail delivery message first. - Select **On hang up** to delete a queued voicemail message after the agent hangs up. - Select **On agent confirmation** to delete a queued voicemail message after the agent presses the telephone's * key. |
| Send Voice Mail by E-mail | To enable **Send Voice Mail by Email**, you must upload a custom voicemail delivery message first. You can enter the agent's email address, or send it to more than one email by entering multiple addresses separated by comma (,) or semicolon (;). - Select **Never** to never send a queued voicemail message to an agent as an email attachment. - Select **On request** to enable an agent to request that **8x8 Contact Center** send a queued voicemail message as an email attachment. - Select **Always** to always send a queued voicemail message to an agent as an email attachment. |
4. Click **Save**.