---
title: "Create intelligent IVR"
slug: "vcc-create-intelligent-ivr"
updated: 2026-07-23T10:06:46Z
published: 2026-07-23T10:06:46Z
canonical: "help.8x8.com/vcc-create-intelligent-ivr"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create intelligent IVR

8x8 Contact Center provides speech recognition and natural language processing on all incoming calls. A set of pre-built templates can be modified to easily implement solutions, such as appointments, bill reminders, and inbound IVR call treatment with integrations.

The intelligent IVR supports:

- Automated speech recognition (ASR)
- Natural language processing (NLP)

## Features

The Intelligent IVR provides the following advantages:

- Allows customer requests without using Dual-tone multi-frequency (DTMF) interface.
- Increases efficiency of agents.
- Reduces cost of business.
- Improves customer experience.

Check out the instructions in the following pages to learn how to set up intelligent IVR.

- [Studio Reference Guide](https://docs.inferencesolutions.com/reference/)
- [Studio API Documentation](https://docs.inferencesolutions.com/api/)
- [Nodes or building blocks in call flows](https://docs.inferencesolutions.com/nodes/)