---
title: "Create voicemail queues"
slug: "vcc-create-voicemail-queues"
updated: 2026-07-22T15:13:21Z
published: 2026-07-23T10:07:46Z
canonical: "help.8x8.com/vcc-create-voicemail-queues"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create voicemail queues

**8x8 Contact Center** supports processing voicemails similar to phone calls. Voicemails left for **8x8 Contact Center** are directed to a voicemail queue. In turn, the queue offers voicemails to agents based on their skill set and availability.

Configuring a Voicemail queue in **8x8 Configuration Manager** involves:

- [Defining voicemail queue properties](/documentation/docs/vcc-define-voicemail-queue-properties)
- [Assigning voicemail queue members](/documentation/docs/vcc-assign-voicemail-queue-members)
- [Configuring voicemail delivery message](/documentation/docs/vcc-configure-voicemail-delivery-message)
- [Setting up voicemail queue message priority](/documentation/docs/vcc-set-up-voicemail-queue-message-priority)
- [Defining voicemail queue SLA](/documentation/docs/vcc-define-voicemail-queue-sla)
- [Configuring voicemail notification](/documentation/docs/vcc-configure-voicemail-notification)

> [!NOTE]
> ALERT:
> 
> Beginning September 2022, **8x8 Contact Center** will be cleaning up voicemails and emails older than six months from queues. - Once emails are deleted from queues, they will not be offered to agents. They can be accessed via the Local CRM. - Once voicemails are deleted from queues, they will not be offered to agents. Deleted voicemails cannot be accessed unless voicemail notifications via email have been set up. Learn [how to set up voicemail notifications](/documentation/docs/configure-voicemail-notification).