---
title: "Import customer data into Local CRM"
slug: "vcc-import-customer-data-into-local-crm"
updated: 2026-07-23T10:06:46Z
published: 2026-07-23T10:06:46Z
canonical: "help.8x8.com/vcc-import-customer-data-into-local-crm"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Import customer data into Local CRM

**8x8 Contact Center** administrators follow the procedure below via **8x8 Configuration Manager** to import customer data into **Local CRM**.

**To import customer data into Local CRM:**

1. From the **Configuration Menu**, open **CRM**.
2. Go to the **Import** tab. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cfgmgrcrmimporttab01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A12Z&se=2026-11-03T23%3A39%3A12Z&sr=c&sp=r&sig=kpvnQApyjH095iQyv54%2FlKpAxKaLjZABU54D4htACho%3D)
3. Click **Choose Files** to select the Comma-Separated Value (CSV) file containing your customer information from your file system.
4. Click **Next**. The mapping screen appears. This screen allows you to map a column in the CSV file to a field in the customer file of the **8x8 Contact Center** CRM. The column names from the CSV file are available in the pull-down menu, as shown below. Select a column name of the CSV file from the pull-down menu, and map it to the matching field in the **8x8 Contact Center** customer file. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cfgmgrcrmimporttab01b.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A12Z&se=2026-11-03T23%3A39%3A12Z&sr=c&sp=r&sig=kpvnQApyjH095iQyv54%2FlKpAxKaLjZABU54D4htACho%3D)
5. Click **Next**. The summary page opens and shows the mappings selected. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cfgmgrcrmimporttab04.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A12Z&se=2026-11-03T23%3A39%3A12Z&sr=c&sp=r&sig=kpvnQApyjH095iQyv54%2FlKpAxKaLjZABU54D4htACho%3D)
6. Click **Start** to initiate the import. OR Click **Back** to modify the settings. On initiating the import, the progress is displayed on the screen. The import is committed to the database in increments of 100 records at a time. Statistics about the import are displayed as well.
7. You can **save** the import report on the local file system.