---
title: "View 8x8 Contact Center summary"
slug: "view-8x8-contact-center-summary"
updated: 2026-07-23T10:07:36Z
published: 2026-07-23T10:07:36Z
canonical: "help.8x8.com/view-8x8-contact-center-summary"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# View 8x8 Contact Center summary

Admins can have a quick view of their **8x8 Contact Center** channels, queues, and agent groups by going to Home > Summary. A channel facilitates communication of interactions in and out of a **8x8 Contact Center** tenant. A queue is an ordered collection of interactions waiting to be served by agents who are qualified to respond to these interactions. An agent group is a collection of agents who report to a supervisor. A single group may serve your entire call center or may be dedicated to one or more products, services, queues, or to a specific communication channel such as phone, email, or chat. **8x8 Contact Center** uses skill-based routing rules to place interactions to the appropriate queues. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/homesummarytab02.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A35Z&se=2026-11-03T23%3A39%3A35Z&sr=c&sp=r&sig=LK8otPBF57MbTN40%2BiitKjmBgJnbe023pDnRJi5%2Bmc8%3D) The **Summary** page provides a quick statistical summary of:

- Phone, email and chat channels configured for your tenant.
- Inbound and outbound queues for all media, such as phone or email.
- Agent groups, with the number of agents in each group.

## Summary page options

The following table summarizes the information you can find under **Home > Summary**. You can view a summary of incoming channels, inbound and outbound queues, and agent groups in this page.

| Summary tab option | Description |
| --- | --- |
| Incoming Channels | For each type of Channel, summarizes the number of Channel definitions of that type. For details on Channels, refer to [Create and configure channels](/documentation/docs/create-and-configure-channels). |
| Inbound Queues | Summarizes the number of Inbound Queue definitions of that type. For details on Queues, refer to [Create and configure queues](/documentation/docs/create-and-configure-queues). |
| Outbound Queues | Summarizes the number of Outbound Queue definitions of that type. For details on Queues, refer to [Create and configure queues](/documentation/docs/create-and-configure-queues). |
| Agent Groups | For each Group definition, summarizes the number of Agents assigned to that group. For details on Groups, refer to [Create agent functional groups](/documentation/docs/create-agent-functional-groups). For details on . |