--- title: "FAQ for 8x8 Work for Salesforce" slug: "vo-salesforce3-1-admin-faq-for-8x8-work-for-salesforce" updated: 2026-07-23T10:07:00Z published: 2026-07-23T10:07:00Z canonical: "help.8x8.com/vo-salesforce3-1-admin-faq-for-8x8-work-for-salesforce" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # FAQ for 8x8 Work for Salesforce Check out the following questions frequently asked by our customers, and our responses for them. **Screen pop fails in Salesforce integration with 8x8 Work.** Screen pop failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites. Try the following fixes: - Clear your browser cache. - Enable browser pop-ups. - Add URLs as trusted domains. - Ensure **Chatter Settings** are enabled. For more information, see [how to enable Chatter Settings.](/documentation/docs/vo-salesforce3-1-admin-faq-for-8x8-work-for-salesforce#chatter) **How do I clear my Chrome browser cache?** 1. Click to open the menu from the top-right corner of your browser. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ChromeSettings01a.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A07Z&se=2026-11-03T22%3A14%3A07Z&sr=c&sp=r&sig=kvIrEHpVhKfWAsjqzuxA0vlbVTi%2BZ7vrc7IAagcDY0o%3D) 2. Go to **Settings**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ChromeSettings01.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A07Z&se=2026-11-03T22%3A14%3A07Z&sr=c&sp=r&sig=kvIrEHpVhKfWAsjqzuxA0vlbVTi%2BZ7vrc7IAagcDY0o%3D) 3. Click **Show Advanced Settings** link at the bottom of the page. 4. Go to **Privacy > Clear browsing data**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ChromeSettings02.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A07Z&se=2026-11-03T22%3A14%3A07Z&sr=c&sp=r&sig=kvIrEHpVhKfWAsjqzuxA0vlbVTi%2BZ7vrc7IAagcDY0o%3D) 5. Select the following options from the list: - **Cookies and other site and plugin data.** - **Cached images and files.** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ChromeSettings02b.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A07Z&se=2026-11-03T22%3A14%3A07Z&sr=c&sp=r&sig=kvIrEHpVhKfWAsjqzuxA0vlbVTi%2BZ7vrc7IAagcDY0o%3D) 6. Click **Clear Browsing Data**. **How do I allow pop-ups in my Chrome browser?** 1. Click to open the menu from the upper right hand corner of your browser. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ChromeSettings01a(1).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A07Z&se=2026-11-03T22%3A14%3A07Z&sr=c&sp=r&sig=kvIrEHpVhKfWAsjqzuxA0vlbVTi%2BZ7vrc7IAagcDY0o%3D) 2. Go to **Settings**. 3. Click **Show Advanced Settings** at the bottom of the page. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ChromeSettings01(1).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A07Z&se=2026-11-03T22%3A14%3A07Z&sr=c&sp=r&sig=kvIrEHpVhKfWAsjqzuxA0vlbVTi%2BZ7vrc7IAagcDY0o%3D) 4. Under Privacy, select **Content settings**. 5. Under Plug-ins, click **Manage exceptions**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ChromeSettings04.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A07Z&se=2026-11-03T22%3A14%3A07Z&sr=c&sp=r&sig=kvIrEHpVhKfWAsjqzuxA0vlbVTi%2BZ7vrc7IAagcDY0o%3D) 6. Enter the **Salesforce** domain address. 7. Select **Allow** from the drop-down list. 8. Click **Done**. **How do I add URLs as trusted domains?** Check with your IT administrator to see if your company has blocked the URL domain for the 8x8 cluster. Your company's IT may have configured the router or changed the registry to block some websites. If so, you must allow or add the 8x8 URL domain `https://voapi.8x8.com`. **What if Search does not return any results?** If Search does not return any results, it may be because you do not have access to several entities in **Salesforce**: Entity: **Contact** Fields: Phone, MobilePhone, HomePhone, AssistantPhone, OtherPhone, Fax Entity: **Account** Fields: Phone, Fax Entity: **Lead** Fields: Phone, MobilePhone, Fax > [!NOTE] > Note: > > If you are an agent, contact your administrator. **Unable to access the 8x8 integration panel in Salesforce?** If you are unable to access the 8x8 integration in **Salesforce**, you must add *https://cloud8.8x8.com* to the trusted URLs list in **Salesforce**. **To add or edit a trusted URL:** For each trusted URL in **Setup**, you can specify Content Security Policy (CSP) directives and Permissions-Policy directives. 1. Log into **Salesforce**. 2. Go to **Setup**. 3. In the **Quick Find** box, type **Trusted URLs**, then select **Trusted URLs** from the list of results. ![salesforce-trusted-urls.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/salesforce-trusted-urls.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A07Z&se=2026-11-03T22%3A14%3A07Z&sr=c&sp=r&sig=kvIrEHpVhKfWAsjqzuxA0vlbVTi%2BZ7vrc7IAagcDY0o%3D) 4. From the Trusted URLs page: - Click **New Trusted URL** to add a new trusted URL. ![salesforce-new-trusted-url.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/salesforce-new-trusted-url.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A07Z&se=2026-11-03T22%3A14%3A07Z&sr=c&sp=r&sig=kvIrEHpVhKfWAsjqzuxA0vlbVTi%2BZ7vrc7IAagcDY0o%3D) 1. In the **API Name** field, add a name. Enter only underscores and alphanumeric characters. The name must be unique, begin with a letter, not include spaces, not end with an underscore, and not contain two consecutive underscores. 2. In the **URL** field, add *https://cloud8.8x8.com*. 3. Click **Save**. - Click **Edit** to edit an existing URL. ![salesforce-edit-trusted-url.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/salesforce-edit-trusted-url.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A07Z&se=2026-11-03T22%3A14%3A07Z&sr=c&sp=r&sig=kvIrEHpVhKfWAsjqzuxA0vlbVTi%2BZ7vrc7IAagcDY0o%3D) 1. If you edit the API name of an existing trusted URL, review your code and update references to the previous API name. 2. Change the URL to *https://cloud8.8x8.com*. 3. Click **Save**. **How to enable Chatter Settings in Salesforce** Chatter enables users to communicate, share files, and collaborate in real-time within the **Salesforce** platform. By default, Chatter is enabled in **Salesforce**. When Chatter is disabled, the 8x8 integration for **Salesforce** may experience disruptions such as connection issues, **screen pop** issues, call log issues, etc. **To enable Chatter:** 1. Log into **Salesforce** using your admin credentials. 2. From the **Home** page navigation menu, go to **Feature Settings > Chatter > Chatter Settings**. ![chatter-settings-disabled.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/chatter-settings-disabled(1).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A07Z&se=2026-11-03T22%3A14%3A07Z&sr=c&sp=r&sig=kvIrEHpVhKfWAsjqzuxA0vlbVTi%2BZ7vrc7IAagcDY0o%3D) 3. On the Chatter Settings page, click **Edit**. 4. In the **Chatter Settings** section, select the check box next to **Enable**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/chatter-settings-enabled.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A07Z&se=2026-11-03T22%3A14%3A07Z&sr=c&sp=r&sig=kvIrEHpVhKfWAsjqzuxA0vlbVTi%2BZ7vrc7IAagcDY0o%3D) 5. The **Groups** settings display. Configure group features like group archiving, records in groups, and unlisted groups. 6. Click **Save**.