---
title: "Voice for Teams Sync"
slug: "voice-for-teams-sync"
updated: 2026-10-28T16:00:39Z
published: 2026-10-28T16:00:39Z
canonical: "help.8x8.com/voice-for-teams-sync"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice for Teams Sync

When your Microsoft Teams and 8x8 PBX services are configured, you can perform a user sync between these services. Depending on your preference, you can choose one of the following options to sync your account:

- [**Auto Sync**](/documentation/docs/voice-for-teams-sync#auto-sync): Used to perform an automated sync by granting 8x8 access to your Microsoft 365 tenant.
- [**Manual Sync**](/documentation/docs/voice-for-teams-sync#manual-sync): Used to manually initiate a full Teams sync.

> [!WARNING]
> Important:
> 
> If you [enabled **Auto Sync**](/documentation/docs/voice-for-teams-sync#anto-sync-procedure) before September 2, 2025, disable and re-enable **Auto Sync** to prevent sync failures. Microsoft’s recent security update changed how 8x8 Voice for Microsoft Teams handles authentication and permissions. For more information, refer to this [Support Center](/support/docs/voice-for-teams-security-update-re-authentication) article.

> [!NOTE]
> Note:
> 
> When a Microsoft Teams user is enabled for Voice for Microsoft Teams in 8x8 Admin Console, the **Auto Sync** process assigns their primary 8x8 phone number to their Microsoft 365 **Office phone** field. This number then also syncs to their Microsoft Entra Business phone field. The sync only occurs if the **Office phone** field is either empty or contains a different number than the primary one assigned in 8x8 Admin Console.

## Auto Sync

Customers using 8x8 Voice for Microsoft Teams can enable **Auto Sync** to allow 8x8 to access their Microsoft 365 tenant to sync the system automatically. When enabled, changes made within the 8x8 Voice for Microsoft Teams admin portal and 8x8 Admin Console will trigger an auto sync.

The main benefits of enabling **Auto Sync** are:

- Eliminates the need for frequent manual syncs by admins.
- Reduces administrative workload.
- Increases efficiency.
- Keeps the system up-to-date at all times.
- Minimizes troubleshooting delays caused by sync errors.

With **Auto Sync** enabled, admins can still initiate a manual sync if required.

> [!NOTE]
> Note:
> 
> With Auto Sync enabled, changes made only to your Microsoft tenant and not within the 8x8 Admin Console will still require you to run a manual sync by clicking **Sync Now** in the 8x8 Voice for Microsoft Teams admin portal. However, any changes made within the 8x8 Admin Console will automatically trigger a Microsoft sync.

### Set up Auto Sync

To enable **Auto Sync**, you must authenticate using your Microsoft 365 account with Global Admin rights and grant 8x8 access to your Microsoft 365 tenant to perform an automated sync.

> [!NOTE]
> Note:
> 
> Your Microsoft 365 credentials are not stored or used by 8x8; they only generate a long-lived token that allows 8x8 to act on your behalf and trigger a sync whenever the system detects that a user is changed/added/removed in the portal or via API. 8x8 only stores the provided consent required to initiate the sync.

**To set up Auto Sync:**

1. Log into the 8x8 Voice for Microsoft Teams admin portal at: [https://admin.msteams.8x8.com](https://admin.msteams.8x8.com/)
2. Navigate to the **Services** tab.
3. Select the **Teams** tab.
4. Toggle on **Next Gen Teams Sync**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/next-gen-teams-sync.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)
5. Click **Save**. The **Auto Sync** option displays on the page.
6. Toggle on **Auto Sync**. The Microsoft Authentication Required dialog displays. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/auto-sync.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)
7. Click **Proceed** to allow 8x8 to sync with your Microsoft Teams tenant automatically. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/proceed.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)
8. When prompted, sign in with your Microsoft 365 Global Admin account. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ms-365-login.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)

> [!NOTE]
> Note:
> 
> Your Microsoft 365 credentials are not stored or used by 8x8.
9. Click **Accept** to agree to the terms and conditions. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/auto-sync-permissions-prompt.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)
10. Click the **Save** button located at the bottom right of the **Services > Teams** tab page.
11. You are prompted to run a one-time manual provisioning sync. Click **Sync Now- Changes Queued** to start the manual sync process. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/sync-now-changes-queued.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)
12. A banner displays notifying you when the service is saved successfully. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/service-saved-successfully-banner.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)
13. Click **Sync Now** from the upper right side of the page. After the manual sync is completed, the sync will be performed automatically without the need for reauthorization.

> [!NOTE]
> Note:
> 
> With **Auto Sync** enabled, admins can still initiate a manual if required.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/sync-now.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)

### Auto Sync vs Manual Sync

| Auto Sync | Manual Sync |
| --- | --- |
| Auto Sync is performed whenever a change (i.e. a user is changed/added/removed in the 8x8 portal or via API) is detected on the system. | Manual Sync is performed manually by the end-user admin. For more information, see [Manual Sync](/documentation/docs/voice-for-teams-sync#manual-sync). |
| Requires one-time authorization and doesn’t have any time limits. 8x8 only stores the provided consent; it doesn’t store any credentials. | Requires authentication every time a sync is run. Authentication is obtained via a token that lasts 60 minutes. |
| Can provision users but can’t provision Resource accounts (Call Queues, Auto Attendants). | Can provision users and all elements of Microsoft Direct Routing, including Resource Accounts, Call Queues, and Auto Attendants. |

## Manual Sync

Changes made within the Microsoft platform, such adding a new user or changes to existing users, are not automatically synced to the 8x8 Voice for Microsoft Teams admin portal. To sync your services, you must perform a manual sync. A manual sync can be performed without enabling either **Next Gen Teams Sync** or **Auto Sync** in the 8x8 Voice for Microsoft Teams admin portal.

> [!NOTE]
> Note:
> 
> Even though the processes behind sync jobs are fully automated, sync jobs themselves are *not* automatically initiated. You must manually initiate a Teams sync by clicking **Sync Now** under the following conditions:
> 
> - To complete your initial admin portal setup.
> - One or more user's name or phone number has been changed in the Microsoft 365 service.
> - One or more Voice for Teams users have been disabled or deleted in the Microsoft 365 service.
> - The **Sync Now** button does not display a green check mark.

**To perform a full 8x8/Teams user sync:**

1. Sign in to 8x8 Voice for Microsoft Teams admin portal as an administrator with the appropriate Microsoft credentials.
2. Click **Sync Now**, which appears on both the **Services** and **Users** tabs.

Depending on the state of your service, you might see a different status in the **Sync Now** button:

![clipboard_e4cb7e229f695abaaab6f23ad557fc613.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Configuring%20and%20Enabling%20Your_18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)![clipboard_e0a6d56478e2e78b7265a694c7f7dd19f.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Configuring%20and%20Enabling%20Your_17.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/sync-users.jpg?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)
3. Sign in with the appropriate credentials for Microsoft 365 service.

> [!NOTE]
> Note:
> 
> The credentials for Global Microsoft admin are not normally required to perform a sync *after* both services have already been successfully enabled in the 8x8 Voice for Microsoft Teams admin portal.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/8x8%20Voice%20for%20Teams%20Wizard.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)[](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/8x8%20Voice%20for%20Teams%20Wizard.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)

[](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/8x8%20Voice%20for%20Teams%20Wizard.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)

The **Sync Now** button on the upper-right page changes and displays a **Syncing** notice.

![clipboard_e09af9b597bd3aaf213ce7bf9c5d9139b.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Configuring%20and%20Enabling%20Your_7.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)

Once your now sync process has finished, the **Sync Now** button displays a *green* check mark.

![clipboard_e4cb7e229f695abaaab6f23ad557fc613.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Configuring%20and%20Enabling%20Your_18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)

When a full 8x8/Teams user sync has been successfully completed, the **Users** page displays the assigned 8x8 user phone numbers.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Configuring%20and%20Enabling%20Your_11.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)

> [!NOTE]
> Notes:
> 
> - Some elements of the configuration within Microsoft 365 services can be subject to delays as information propagates between different parts of the Microsoft system. This can vary from day to day, so we recommend that you aim to *carry out these steps 72 hours prior to your go-live date* to allow for this.
> - If you receive an unexpected error at any step, we suggest waiting 24 hours and trying again before reporting a problem.

### Sync Now options

The following **Sync Now** options are available in the 8x8 Voice for Teams admin portal:

**Sync queued changes**

**To sync queued changes:**

- Click **Sync Now** on either the **Services** or the **Users** tab.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Configuring%20and%20Enabling%20Your_18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Configuring%20and%20Enabling%20Your_17.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)

> [!NOTE]
> Note:
> 
> The **Sync Now** button displays **Sync Now - Changes Queued** with a blue background whenever the admin portal detects that there are updates pending to be applied to the Microsoft 365 tenant. These updates should be applied as soon as possible.

**Microsoft Teams Sync**

**To perform a Microsoft Teams sync:**

1. On the **Services** or **Users** tab, click the **Sync Now** dropdown arrow.
2. Select the appropriate option to initiate the sync:

[](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/sync-now-options.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/sync-now-options.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)
  - **Manual Sync**: This option initiates a manual Teams sync but will require you to add your Microsoft credentials to initiate the sync.
  - **Teams**: This option initiates a manual Teams sync but will use the security token created when the **Auto Sync** feature was enabled to initiate the sync.

**Show Sync history**

**To review the detailed sync job history on your service:**

1. On the **Services** or **Users** tab, click the **Sync Now** dropdown arrow.
2. Click **Show Sync History**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/sync-now-options.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)

The **Sync Jobs** page displays a list of both **8x8 PBX** and **Teams** syncs that have been run.
3. If the latest sync job doesn't display, you can choose to:
  - Refresh your browser page.

OR
  - Click on the refresh icon ![clipboard_e919850bb073fcfb8bb7b0a013b29cc89.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Syncing%20Users_2_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D) beneath the **Sync Now** button.

> [!NOTE]
> Note:
> 
> If the **Sync Jobs** page doesn't display your company name instead of **8x8 PBX**, this is because the default name was changed by the service administrator during the initial setup of the admin portal PBX service.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Syncing%20Users_3.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)
4. To review details of a specific sync job, click the arrow ![clipboard_e34cbdde0e567287df772a0639ff0fcee.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Syncing%20Users_4.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D) on the left of the sync job to expand it. This is useful to identify issues that you might experience during individual or full sync processes.
  - Optional: On the upper-right side of the **Output** section, click **Copy Job Output** to copy the sync job output.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Syncing%20Users_5.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)
  - Optional: You can filter the list of sync jobs by the type of service, state of the sync job, or both. To apply the filter(s), just click on the dropdown arrows under the **Service** and/or **State** column(s) and select the desired options.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Syncing%20Users_6.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)

**Diagnostic Syncs**

While running a sync job with the diagnostic option, the usual sync job information plus additional debug detail display. The sync jobs which have been run using the **ALT+Shift** diagnostic option display a bug icon ![clipboard_eeb54934aa8fcbb3f63f6d6bdb7466714.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Syncing%20Users_7.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D) in the **Service** column.

**To perform a diagnostic sync:**

1. On the **Services** or **Users** tab, press and hold **Alt + Shift** and then:
  - Click **Sync Now** to perform a simultaneously sync of both an **8x8 PBX** and **Teams** .

OR
  - Click the **Sync Now** dropdown arrow and choose the individual service whose sync you wish to perform.
2. Enter the appropriate credentials for your 8x8 or Microsoft services to sign in.
3. The **Sync Now** button displays **Syncing** along with a bug icon ![clipboard_eeb54934aa8fcbb3f63f6d6bdb7466714.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Syncing%20Users_7.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D), but which is not spinning.

Allow the sync to complete before performing any changes in the admin portal.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Syncing%20Users_8.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)
4. When the sync is complete, on the **Services** or **Users** tab, click the **Sync Now** dropdown arrow, then click Show **Sync History**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Syncing%20Users_1.jpg?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)
  - Optional: Click the refresh icon ![clipboard_e919850bb073fcfb8bb7b0a013b29cc89.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Syncing%20Users_2.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D) below the **Sync Now** button to update the **Sync Jobs** page.
5. To review a diagnostic sync log, click the arrow ![clipboard_e34cbdde0e567287df772a0639ff0fcee.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Syncing%20Users_4.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D) on the left of the sync job to expand it. The **Output** section displays the generated output.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Syncing%20Users_9.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)
6. Finally, review the sync debug output.
  - Optional: You can click **Copy Debug Job Output** on the upper-right of the **Output** section, to copy the debug output.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Syncing%20Users_10.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A40Z&se=2026-11-03T22%3A12%3A40Z&sr=c&sp=r&sig=aR2rUZTieJPKxi8u2km1QtQAZ66lcUQhKQEDa5luEQo%3D)