---
title: "About voicemail greetings"
slug: "voicemail-greetiongs"
updated: 2026-09-15T10:39:06Z
published: 2026-09-15T10:39:06Z
canonical: "help.8x8.com/voicemail-greetiongs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# About voicemail greetings

Voicemail greetings are audio messages played to callers when they reach your voicemail. They fall into three categories:

- **External voicemail greeting**: Played for people outside the company. If no custom greeting is set, a default audio greeting is played.
- **Internal voicemail greeting**: Played for people inside the company. If no custom greeting is set, a default audio greeting is played.
- **General voicemail greeting**: Includes either your extension number or your recorded first and last name, such as "You have reached the voicemail of 1002" or "You have reached the voicemail of Robin Shasta."

You can record and select different greetings for external and internal callers to fit how you work. For example:

- **External greeting**: "Hi, you have reached Sasha Solovey at AcmeJets. I am unavailable right now; please leave a message."
- **Internal greeting**: "Hi, you've reached Sasha in Engineering. I'm unavailable right now; please leave me a voicemail or a chat message so I can get back to you."

### Set up voicemail greetings

You can:

- [Create a new voicemail greeting](/documentation/docs/voicemail-greetiongs#create-a-new-voicemail-greeting)
- [Select a voicemail greeting](/documentation/docs/voicemail-greetiongs#select-a-voicemail-greeting)
- [Delete a voicemail greeting](/documentation/docs/voicemail-greetiongs#delete-a-voicemail-greeting)

#### Create a new voicemail greeting

A voicemail greeting is a custom audio message you record directly in the app or upload as a .wav or .mp3 file (10 MB maximum).

**To add a voicemail greeting:**

1. Go to **Profile** > **Settings**.
2. Under A**ccount settings**, tap **Voicemail**.
3. On the **Voicemail** screen, tap **Voicemail greetings**.
4. On the **Voice greetings** screen, tap **Add next to External greetings** or **Internal greeting**, depending on what type you want to configure.
5. On the **Add voicemail greeting** screen, select **Record using a microphone** or **Upload a file (.wav or .mp3, 10 MB max)**, then tap **Next**.
6. Complete the recording or upload:
  1. If you selected **Record using a microphone**:
    1. On the **Ready to record** screen, tap **Start recording**.
    2. Tap **Stop recording** when finished.
    3. Optional: Tap **Preview** to listen to your recording, or **Re-record** to try again.
    4. Tap **Next**.
  2. If you selected **Upload a file**:
    1. On the **Upload your greeting** screen, tap **Upload**, then choose a .wav or .mp3 file (10 MB maximum).
    2. Optional: Tap the play control to preview the file, or **Re-upload** to choose a different file.
    3. Tap **Next**.
7. On the **Name your greeting** screen, enter a recognizable name, such as "Business hours" or "Out of office," then tap **Next**.
8. Select a category for the greeting: **External**, **Internal**, or **Both**.
9. Tap **Save recording**. The greeting is saved as your current voicemail greeting for the selected category and appears on the **Voicemail greetings** screen.

You can play a saved greeting from the Voicemail greetings screen to confirm it is the one you want. If it is not, add a new one.

![Record or upload a voicemail greeting, name it, and apply it to external or internal calls](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/voicemail-greetings-add-android(2).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A57Z&se=2026-11-03T22%3A12%3A57Z&sr=c&sp=r&sig=VhofKdY7TuUNRqdYHc%2BBRYtczMEkwRAMBCa9IeD3OE8%3D)

*Record or upload a voicemail greeting, name it, and choose whether it plays for external calls, internal calls, or both*

#### Select a voicemail greeting

You can switch between your saved greetings for external and internal callers at any time.

1. Go to **Profile** > **Settings**.
2. Under **Account settings**, tap **Voicemail**.
3. On the **Voicemail** screen, tap **Voicemail greetings**.
4. On the **Voice greetings** screen, tap the current greeting name under **External greetings** or **Internal greeting** list, depending on which type you need to update.
5. In the **Select greeting** list, tap the greeting you want to use.

The change applies instantly.

![Select "in meeting" as the internal voicemail greeting from saved greeting options](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/voicemail-greetings-select-android.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A57Z&se=2026-11-03T22%3A12%3A57Z&sr=c&sp=r&sig=VhofKdY7TuUNRqdYHc%2BBRYtczMEkwRAMBCa9IeD3OE8%3D)

*Select a saved greeting, such as "busy," "in meeting," or "out of office," to use as the internal voicemail greeting*

#### Delete a voicemail greeting

You can delete any saved voicemail greeting that isn't currently assigned as your external or internal greeting.

1. Go to **Profile** > **Settings**.
2. Under **Account settings**, tap **Voicemail**.
3. On the **Voicemail** screen, tap **Voicemail greetings**.
4. On the **Voice greetings** screen, tap the three-dot icon in the upper right, then tap **Edit voicemail greetings**.
5. On the **Edit voicemail greetings** screen, tap the trash can icon next to the greeting you want to delete, and confirm. The greeting is removed from the list.
6. Optional: To remove another greeting, repeat step 5.

A greeting currently used as your external or internal greeting shows a checkmark instead of a trash can icon and cannot be deleted until you assign a different greeting to that category.

![Delete the '8x8' saved voicemail greeting from the list using the trash can icon](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/voicemail-greetings-delete-android.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A57Z&se=2026-11-03T22%3A12%3A57Z&sr=c&sp=r&sig=VhofKdY7TuUNRqdYHc%2BBRYtczMEkwRAMBCa9IeD3OE8%3D)

*Tap the trash icon to permanently delete a saved voicemail greeting, such as '8x8', from your greeting list*