---
title: "Troubleshooting"
slug: "vonetsuite2-0-troubleshooting"
updated: 2026-07-23T10:06:34Z
published: 2026-07-23T10:06:34Z
canonical: "help.8x8.com/vonetsuite2-0-troubleshooting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

If you encounter the following issues, refer to their corresponding solutions:

**I am unable to receive any calls.**

If your **Virtual Office** extension uses a softphone but no desk phone, you must log in to one of the following soft clients:

- **8x8 Work**
- **8x8 Work for Mobile**

**Screen Pop does not work.**

Check if the ability to view contacts is enabled in your settings. For details, check out how to [set up opening contact records](/documentation/docs/determine-contact-record-preview).