---
title: "Webchat attachments"
slug: "webchat-attachments"
updated: 2026-07-23T10:07:41Z
published: 2026-07-23T10:07:41Z
canonical: "help.8x8.com/webchat-attachments"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Webchat attachments

Customers and agents alike are now able to send attachments when communicating via chat. Attachments include the following:

- Images
- Videos
- Documents

Let's say you receive a live chat message from a customer who received a product that was damaged during shipping. The customer attaches a photo of the damaged item and sends it via chat. As an agent, you can download the image to assess the damage and send the customer a return form via chat.

**To send a chat attachment:**

1. While engaged in a live chat in 8x8 Agent Workspace, click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-attach_17x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A18Z&se=2026-11-03T22%3A51%3A18Z&sr=c&sp=r&sig=%2FYBYnnhVdDaTKpQh6rl2dYe6LWocV6J9LC9qSQ9Sh1A%3D).
2. Locate the file you want to send, select it, and click **Open**.

> [!NOTE]
> Note:
> 
> You can send file attachments with a maximum size of 100 MB.
3. Click **Send** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-chat-send_17x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A18Z&se=2026-11-03T22%3A51%3A18Z&sr=c&sp=r&sig=%2FYBYnnhVdDaTKpQh6rl2dYe6LWocV6J9LC9qSQ9Sh1A%3D).

When receiving attachments from customers, click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-download_14x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A18Z&se=2026-11-03T22%3A51%3A18Z&sr=c&sp=r&sig=%2FYBYnnhVdDaTKpQh6rl2dYe6LWocV6J9LC9qSQ9Sh1A%3D) to download the attachment.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/chat-attachment.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A18Z&se=2026-11-03T22%3A51%3A18Z&sr=c&sp=r&sig=%2FYBYnnhVdDaTKpQh6rl2dYe6LWocV6J9LC9qSQ9Sh1A%3D)

When the chat ends, the chat log pops. The chat transcript displays chat attachments as links. [Save the chat log](/documentation/docs/save-chat-logs) for future reference.

The brand new interface for 8x8 Contact Center agents to receive and process customer interactions.