---
title: "What's New in 2.0?"
slug: "what-s-new-in-2-0"
updated: 2026-07-23T10:06:34Z
published: 2026-07-23T10:06:34Z
canonical: "help.8x8.com/what-s-new-in-2-0"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What's New in 2.0?

In this release, we have introduced the following enhancements for **8x8 Work for NetSuite**:

- [New and improved user interface](/documentation/docs/vonetsuite2-0-tour-the-interface): Take advantage of a streamlined new user interface that lets you handle calls and navigate more efficiently than ever before.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/UI_Phone.png?sv=2026-02-06&spr=https&st=2026-11-04T00%3A20%3A13Z&se=2026-11-04T01%3A20%3A13Z&sr=c&sp=r&sig=3zECxrCza8kB5ttomiFZpmeTkJ0b2AyIVPgSRr9AhLE%3D)![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/UI_ActiveCall.png?sv=2026-02-06&spr=https&st=2026-11-04T00%3A20%3A13Z&se=2026-11-04T01%3A20%3A13Z&sr=c&sp=r&sig=3zECxrCza8kB5ttomiFZpmeTkJ0b2AyIVPgSRr9AhLE%3D)![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/UI_Contacts.png?sv=2026-02-06&spr=https&st=2026-11-04T00%3A20%3A13Z&se=2026-11-04T01%3A20%3A13Z&sr=c&sp=r&sig=3zECxrCza8kB5ttomiFZpmeTkJ0b2AyIVPgSRr9AhLE%3D)
- [Call log notes during an active call](/documentation/docs/log-calls): You don't have to wait until a call ends to take notes; in addition to taking notes after your call ends, you can now take important notes of your discussion while the call is still active.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Call_Notes.png?sv=2026-02-06&spr=https&st=2026-11-04T00%3A20%3A13Z&se=2026-11-04T01%3A20%3A13Z&sr=c&sp=r&sig=3zECxrCza8kB5ttomiFZpmeTkJ0b2AyIVPgSRr9AhLE%3D)
- [Ability to access unworked calls](/documentation/docs/log-calls): Never let another unlogged call slip through the cracks; if you have not logged some of your previous calls, you can easily find them under the **Unworked** sub-tab of the **Call Log** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_CallLog.png?sv=2026-02-06&spr=https&st=2026-11-04T00%3A20%3A13Z&se=2026-11-04T01%3A20%3A13Z&sr=c&sp=r&sig=3zECxrCza8kB5ttomiFZpmeTkJ0b2AyIVPgSRr9AhLE%3D) tab. You can edit the call notes and populate the call outcome, and save the call log.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/CallLog_Unworked.png?sv=2026-02-06&spr=https&st=2026-11-04T00%3A20%3A13Z&se=2026-11-04T01%3A20%3A13Z&sr=c&sp=r&sig=3zECxrCza8kB5ttomiFZpmeTkJ0b2AyIVPgSRr9AhLE%3D)
- [Different **NetSuite** entities can be made searchable in the app](/documentation/docs/specify-netsuite-objects-to-search): In addition to company and **NetSuite** contacts, you can control whether your contact search in the app can find **NetSuite** entities such as Prospects, Partners, Customers, and more.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Settings_CRMObjects.png?sv=2026-02-06&spr=https&st=2026-11-04T00%3A20%3A13Z&se=2026-11-04T01%3A20%3A13Z&sr=c&sp=r&sig=3zECxrCza8kB5ttomiFZpmeTkJ0b2AyIVPgSRr9AhLE%3D)
- [Option to send feedback](/documentation/docs/vonetsuite2-0-tour-the-interface): If you encounter an issue or have a suggestion for an improvement, quickly and easily send feedback on the app by going to **Menu > Report a problem**.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/WhatsNew_Feedback.png?sv=2026-02-06&spr=https&st=2026-11-04T00%3A20%3A13Z&se=2026-11-04T01%3A20%3A13Z&sr=c&sp=r&sig=3zECxrCza8kB5ttomiFZpmeTkJ0b2AyIVPgSRr9AhLE%3D)
- **Support for Virtual Office Editions users**: The latest version of **8x8 Work for NetSuite** is now available for **Virtual Office Classic** and **Virtual Office Editions** users alike.
- **More persistent settings**: Don't worry about resetting your settings or custom call outcomes when you clear your browser cache; your settings in the app now persist independently of what happens in your browser.

## Previous Releases

In previous releases, we have introduced the following enhancements:

- **Multiple-profile support**: **8x8 Work for NetSuite** now works with customers that use multiple profiles within **NetSuite**. You need to set up an 8x8 portlet on the home page for every profile used. [Click here for details on how to create a portlet](/documentation/docs/create-portlet).
- **Improved screen pop**: Previously, the activity history pop was limited to contacts. It is now available for all supported objects.