---
title: "What's new in 8x8 Contact Center release 9.0?"
slug: "what-s-new-in-8x8-contact-center-release-9-0"
updated: 2026-07-23T10:06:34Z
published: 2026-07-23T10:06:34Z
canonical: "help.8x8.com/what-s-new-in-8x8-contact-center-release-9-0"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What's new in 8x8 Contact Center release 9.0?

We have introduced the following new enhancements to improve the productivity of agents, supervisors, and administrators in the 9.0 release of **8x8 Contact Center**:

- [Access Global Reach for **8x8 Contact Center**](/documentation/docs/access-global-reach-for-8x8-contact-center)
- [Monitor calls using Agent Whisper](/documentation/docs/monitor-calls-using-agent-whisper)
- [Automatic monitoring during a call](/documentation/docs/automatic-monitoring-during-a-call)