--- title: "What's new in September 2025?" slug: "what-s-new-in-september-2025" updated: 2026-07-23T10:07:08Z published: 2026-07-23T10:07:08Z canonical: "help.8x8.com/what-s-new-in-september-2025" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # What's new in September 2025? **8x8 Contact Center** introduces the following releases: ## Interaction Router (IR) release 9.16.9.1 and 9.16.9.2 | Release | Ticket no. | Description | | --- | --- | --- | | IR 9.16.9.2 | VCC-180142 | Fixed an issue where calls forwarded to external numbers connected without a ringback tone, ensuring callers now hear ringing as expected. | | IR 9.16.9.2 | VCC-180183 | Fixed an issue where the status of 8x8 Engage agents remained in Post Processing after blind transfers, ensuring agents automatically return to available status. | | IR 9.16.9.1 | VCC-179749 | Fixed an issue for a customer where delayed callback interactions created via API were not routed correctly. These calls remained in a waiting state instead of reaching the assigned queue. | | IR 9.16.9.1 | VCC-178769 | Fixed an issue where agents couldn't select mandatory disposition codes in **8x8 Agent Workspace** after ending a call. | --- ## What's new in August 2025? **8x8 Contact Center** introduces the following releases: ### Interaction Router (IR) 9.16.9.0 release | Ticket no. | Description | | --- | --- | | VCC-167522 | Improved call recording reliability by starting recordings after calls are answered. | | VCC-178582 | Fixed an issue where successful callbacks after a rejected outbound call were not recorded, and the connected call was missing from storage and playback. | | VCC-178378 | Fixed an issue where agents handling email interactions, after starting and ending an outbound call in **8x8 Agent Workspace**, were incorrectly set to Available. | | VCC-178317 | Fixed an issue where agents who were on mute when a call ended in **8x8 Agent Workspace** remained on mute at the start of a new call. | | VCC-177737 | Fixed an issue where internal calls made via extension from **8x8 Agent Workspace** didn't follow the queue timeout set in the script. | | VCC-177720/ VCC-177372 | Fixed an issue where monitoring live campaign calls failed to connect in **8x8 Agent Workspace** and **8x8 Supervisor Workspace**. | | VCC-177232 | Fixed an issue where calls ended by the caller were incorrectly shown as terminated by the agent in **8x8 Analytics for Contact Center** when monitoring the call. | | VCC-177211 | Fixed an issue in **8x8 Contact Center** where the previous caller’s caller ID was displayed on the next outbound call. | | VCC-167546 | Fixed an issue in **8x8 Contact Center** where, during two outbound calls, one call remained active after hangup, requiring manual termination. | | VCC-90955 | Fixed an issue on EU Cluster 6 where agents were unable to end call interactions in **8x8 Agent Workspace**. | | VCC-90798 | Fixed an issue in **8x8 Contact Center**, where callback cancel settings were not applied after a rejected attempt. These callbacks remained queued after reaching timeout settings. | | VCC-86487 | Fixed a mismatch between the number of emails shown in **My assigned queues** in **8x8 Agent Workspace** and the number stored in the database. | --- ## What's new in June 2025? **8x8 Contact Center** introduces the following bug fixes in June: ### Bug fixes | Bug | Description | | --- | --- | | VCC-177953 | The **New Case** button in **8x8 Agent Workspace** was unresponsive during inbound calls, preventing agents from creating new cases. | | VCC-177951 | Customer information data was not displayed to agents in **8x8 Agent Workspace** during campaign calls. The CRM object was correctly created and linked, but no data was presented at call time. | | VCC-178468 | The area code was not saved in the phone number field on the client's pre-chat form when using auto-fill on mobile. Manual entry worked correctly. | | VCC-178340 | The chat module returned a 500 error when loading the chat button due to a missing label in the **8x8 Configuration Manager** script. This caused a blank screen on page load. | | VCC-178442 | Internal broadcast messages in **8x8 Agent Workspace** failed after the first message. It displayed an error requesting the user to select at least one group. | --- ## What's new in April 2025? **8x8 Contact Center** introduces the following bug fixes in April: ### Bug fixes | Bug | Description | | --- | --- | | VCC-176874 | Tenant configuration calls in **8x8 Supervisor Workspace** failed for one customer due to an unexpected empty list. | | VCC-90858 | Customer encountered an issue in **8x8 Configuration Manager** where user assignment changes in queues were lost when switching filters before saving, causing only final filter changes to persist. | | VCC-139162 | Internal error displayed when attempting to reset the **Display customer CLI when call offering** setting in **8x8 Configuration Manager**. | --- ## What's new in March 2025? **8x8 Contact Center** introduces the following bug fixes in March: ### Bug fixes | Bug | Description | | --- | --- | | VCC-86023 | Issue with Streaming API connection and messaging. | | VCC-90953 | Customer ending a call while using **8x8 Agent Workspace** with **Persistent Connection Mode** on and Microsoft Teams doesn't get disconnected and is offered calls that cannot connect due to the delay in detecting the disconnection from Microsoft Teams. | | VCC-145487 | Popped-out chat window becomes unresponsive over time for customer handling multiple chat interactions. | --- ## What's new in February 2025? **8x8 Contact Center** introduces the following bug fixes in February: ### Bug fixes | Bug | Description | | --- | --- | | VCC-86419 | Tenant provisioning fails due to a server error from the API when retrieving tenant details from EDSA. | | VCC-86348 | Images are not displayed for WhatsApp interactions in **8x8 Agent Workspace**. | | VCC-86196 | The **8x8 Agent Workspace** interface becoming unresponsive after logging in and viewing notifications. | | VCC-86441 | Deleted agents are still displayed in the Manage agents table in **8x8 Supervisor Workspace**. | | VCC-86268 | Widgets popped out in **8x8 Supervisor Workspace** fail to load. | | VCC-86062 | Customer cannot save the changes to the **Question** object in the Post Call Survey script due to the following error: Cannot read properties of undefined (reading 'length'). | | VCC-86042 | Customer is unable to download scrips in PDF format from **8x8 Configuration Manager** due to an error. | | VCC-85996 | The CASEID variable is not populated in the Reply to Email script (automatic replies) when the sender forwards or replies to a case without including the case number in the subject. | | VCC-86039 | Customer is unable to download scripts from **8x8 Configuration Manager**. | | VCC-86008 | Unable to save the changes to email channel in **8x8 Configuration Manager** when **Override Server Configuration** is enabled for **Outgoing Mail Configuration**. | | VCC-86146 | Customer cannot access the **Monitoring** window in the 8x8 integration for **Salesforce**. | | VCC-86072 | Co-Browse is not masking sensitive data from previously configured elements. | | VCC-85910 | Customer is experiencing intermittent connection issues with their 8x8 integration for **Salesforce**. | | VCC-85620 | The Case history section in **8x8 Agent Workspace** freezes and displays overlapping labels when expanding history and navigating through follow-ups. | --- ## What's new in January 2025? **8x8 Contact Center** introduces the following new features, enhancements and fixes in January: ### Enhanced security for 8x8 Contact Center Web Callback API We've introduced a domain validation step to strengthen the security of **8x8 Contact Center** Web Callback API redirects. This requirement ensures only validated domains are used for redirections. To use the **back** parameter in your Web Callback API effectively, [raise a Case with 8x8 Support](/support/docs/create-a-case-with-8x8-support) and provide a list of the domains you intend to redirect to. > [!NOTE] > Important! > > The list of domains must be provided to 8x8 Support at least five business days prior to your planned implementation to ensure the domains are validated. For more information, see [Web Callback API](/support/docs/8x8-contact-center-web-callback-api). ### Bug fixes | Bug | Description | | --- | --- | | VCC-85530 | Error when trying to log in to PCIPAL system WebAPI | | VCC-85812 | Queue in Supervisor Workspace includes agents that are not assigned to that specific queue | | VCC-85600 | Offline chat form emails fail to deliver to customer | | VCC-85733 | Pulling pending emails in Agent Workspace fails due to server error | | VCC-85496 | Duplicate channel numbers are displayed in Configuration Manager | | VCC-85689 | Contact Center channel numbers are not displayed in Configuration Manager | | VCC-85461 | Video elevation SMS invite is not sent to the customer | | VCC-85142 | Notification sounds not working in **8x8 Agent Workspace** for one cluster | | VCC-85539 | Supervisors see a blank screen after closing a case in **8x8 Agent Workspace** | | VCC-85545 | Customer receiving error when logging in to Supervisor Workspace | | VCC-85694 | Customer seeing unresponsive Supervisor Workspace when logging in | | VCC-85921 | Script with a long Say message causes audio delay when played | | VCC-85619 | Overlapping text in **8x8 Agent Workspace** Monitoring window |