---
title: "What's new in the 8x8 Contact Center 8.1.4 release?"
slug: "what-s-new-in-the-8x8-contact-center-8-1-4-release"
updated: 2026-07-23T10:07:00Z
published: 2026-07-23T10:07:00Z
canonical: "help.8x8.com/what-s-new-in-the-8x8-contact-center-8-1-4-release"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What's new in the 8x8 Contact Center 8.1.4 release?

The 8.1.4 Release Notes for **8x8 Contact Center** offer you the information required to get started with the new features and enhancements of the latest release. Please refer to the product documentation for additional details.

In this release, we introduce:

- [Multilingual Support for Chat](/documentation/docs/multilingual-support-for-chat)
- [**Single Sign-On** Access for **Zendesk** Integration](/documentation/docs/configuring-8x8-8x8-contact-center-for-single-sign-on-integration-with-zendesk)
- [**Local CRM** Enhancements](/documentation/docs/enhancements-to-local-crm)