---
title: "What's new in the 8x8 Contact Center 8.1.7 release?"
slug: "what-s-new-in-the-8x8-contact-center-8-1-7-release"
updated: 2026-07-23T10:07:25Z
published: 2026-07-23T10:07:25Z
canonical: "help.8x8.com/what-s-new-in-the-8x8-contact-center-8-1-7-release"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What's new in the 8x8 Contact Center 8.1.7 release?

In this release, 8x8 **8x8 Contact Center** introduces new features, enhancements, and bug fixes to improve the overall productivity of agents in your contact center.

The key features and improvements in this release are:

- [**Co-browsing**](/documentation/docs/co-browsing): Ability to assist customers remotely using shared browsing.
- [Post-Processing Time](/documentation/docs/ability-to-eliminate-post-processing-time): Ability to eliminate post processing time for interactions to improve call handling time.
- [Enhanced Handling of Emails](/documentation/docs/enhanced-pull-emails): Ability to prevent agents from deleting pending emails.
- [Improved Awareness of Queue Status](/documentation/docs/enhanced-queue-status-message): Alert agents about the queue status before transferring an interaction to a queue.
- [**Salesforce** Provisioning Improvements](/documentation/docs/8-1-7-release-access-control-for-salesforce-integration): Ability to control agents' access to **Salesforce** integration.
- [Dial Plan Useability Improvements](/documentation/docs/dial-plan-usability-improvements): Ability to copy dial plans.

You can also access the list of [bug fixes](/documentation/docs/bug-fixes-8-1-7) addressed in the release.