--- title: "What's new in the 8x8 Contact Center 8.1 release?" slug: "what-s-new-in-the-8x8-contact-center-8-1-release" updated: 2026-07-23T10:07:08Z published: 2026-07-23T10:07:08Z canonical: "help.8x8.com/what-s-new-in-the-8x8-contact-center-8-1-release" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # What's new in the 8x8 Contact Center 8.1 release? This release of 8x8 Contact Center offers you the information required to get started with the new features and enhancements of the latest release. Refer to the product documentation for additional details. - [Chat Overview and case study](/documentation/docs/chat-design-chat-overview) - [Embedded Chat Design](/documentation/docs/embedded-chat-design): - [Chat button](/documentation/docs/designing-a-chat-button) - [](/documentation/docs/designing-a-chat-button)[Chat invitation](/documentation/docs/designing-a-chat-invitation) - [](/documentation/docs/designing-a-chat-button)[](/documentation/docs/designing-a-chat-invitation)[Chat form](/documentation/docs/designing-a-chat-form) - [](/documentation/docs/designing-a-chat-button)[](/documentation/docs/designing-a-chat-invitation)[](/documentation/docs/designing-a-chat-form)[Chat window](/documentation/docs/designing-a-chat-window) - [Multi Chat](/documentation/docs/multi-chat) - [Customer-to-agent chat](/documentation/docs/multi-chat-customer-to-agent-chat) - [**Agent-to-Agent** chat](/documentation/docs/multi-chat-agent-to-agent-chat) - [Multi-chat table](/documentation/docs/multi-chat-table) - [Script Decoupling and features](/documentation/docs/script-decoupling) - [Direct Agent Routing](/documentation/docs/direct-agent-routing) - [New features and limitations](/documentation/docs/overview-direct-agent-routing) - [Setting up Direct Agent Routing in IVR](/documentation/docs/setting-up-direct-agent-routing-in-ivr) - [](/documentation/docs/setting-up-direct-agent-routing-in-ivr)[Reporting on Direct Agent calls](/documentation/docs/reporting-on-direct-agent-calls) - [Enhanced **NetSuite** Integration](/documentation/docs/configure-single-sign-on-integration-with-netsuite) - [Enhanced **Salesforce** Integration](/documentation/docs/configure-single-sign-on-integration-with-salesforce) - [Enhancement to **Local CRM**](/documentation/docs/enhancements-to-local-crm) - [End of Support](/documentation/docs/end-of-support) The following table lists the features and enhancements of this release and their availability to users. | New Features/ Enhancements | Requires Administrator set up | Feature available to Administrator | Feature impacts Agents | Feature impacts Supervisors | | --- | --- | --- | --- | --- | | [Multi Chat](/documentation/docs/multi-chat) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_Accept.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A31%3A57Z&se=2026-11-04T00%3A31%3A57Z&sr=c&sp=r&sig=NaaFBQYHhWFHvnDtIYV6weUJfqFsEgwhUl9W5np5aVA%3D) | | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_Accept.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A31%3A57Z&se=2026-11-04T00%3A31%3A57Z&sr=c&sp=r&sig=NaaFBQYHhWFHvnDtIYV6weUJfqFsEgwhUl9W5np5aVA%3D) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_Accept.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A31%3A57Z&se=2026-11-04T00%3A31%3A57Z&sr=c&sp=r&sig=NaaFBQYHhWFHvnDtIYV6weUJfqFsEgwhUl9W5np5aVA%3D) | | [Embedded Chat](/documentation/docs/chat-design-chat-overview) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_Accept.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A31%3A57Z&se=2026-11-04T00%3A31%3A57Z&sr=c&sp=r&sig=NaaFBQYHhWFHvnDtIYV6weUJfqFsEgwhUl9W5np5aVA%3D) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_Accept.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A31%3A57Z&se=2026-11-04T00%3A31%3A57Z&sr=c&sp=r&sig=NaaFBQYHhWFHvnDtIYV6weUJfqFsEgwhUl9W5np5aVA%3D) | | | | [Direct Agent Routing](/documentation/docs/direct-agent-routing) (DAR) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_Accept.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A31%3A57Z&se=2026-11-04T00%3A31%3A57Z&sr=c&sp=r&sig=NaaFBQYHhWFHvnDtIYV6weUJfqFsEgwhUl9W5np5aVA%3D) | | | | | [Script Decoupling](/documentation/docs/Script%20Decoupling.htm) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_Accept.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A31%3A57Z&se=2026-11-04T00%3A31%3A57Z&sr=c&sp=r&sig=NaaFBQYHhWFHvnDtIYV6weUJfqFsEgwhUl9W5np5aVA%3D) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_Accept.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A31%3A57Z&se=2026-11-04T00%3A31%3A57Z&sr=c&sp=r&sig=NaaFBQYHhWFHvnDtIYV6weUJfqFsEgwhUl9W5np5aVA%3D) | | | | [**NetSuiteSingle Sign-On** Integration](/documentation/docs/configure-single-sign-on-integration-with-netsuite) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_Accept.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A31%3A57Z&se=2026-11-04T00%3A31%3A57Z&sr=c&sp=r&sig=NaaFBQYHhWFHvnDtIYV6weUJfqFsEgwhUl9W5np5aVA%3D) | | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_Accept.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A31%3A57Z&se=2026-11-04T00%3A31%3A57Z&sr=c&sp=r&sig=NaaFBQYHhWFHvnDtIYV6weUJfqFsEgwhUl9W5np5aVA%3D) | | | [**SalesforceSingle Sign-On** Integration](/documentation/docs/configure-single-sign-on-integration-with-salesforce) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_Accept.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A31%3A57Z&se=2026-11-04T00%3A31%3A57Z&sr=c&sp=r&sig=NaaFBQYHhWFHvnDtIYV6weUJfqFsEgwhUl9W5np5aVA%3D) | | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_Accept.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A31%3A57Z&se=2026-11-04T00%3A31%3A57Z&sr=c&sp=r&sig=NaaFBQYHhWFHvnDtIYV6weUJfqFsEgwhUl9W5np5aVA%3D) | | | [**Local CRM** Enhancements](/documentation/docs/enhancements-to-local-crm) | | | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_Accept.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A31%3A57Z&se=2026-11-04T00%3A31%3A57Z&sr=c&sp=r&sig=NaaFBQYHhWFHvnDtIYV6weUJfqFsEgwhUl9W5np5aVA%3D) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_Accept.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A31%3A57Z&se=2026-11-04T00%3A31%3A57Z&sr=c&sp=r&sig=NaaFBQYHhWFHvnDtIYV6weUJfqFsEgwhUl9W5np5aVA%3D) |